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The Good Guys Chatswood

  2. Frenchs Forest Furniture Store
  3. Chatswood Electronics Store
  4. Chatswood Furniture Store
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The Good Guys Chatswood

Story

DoingGood since 1952!

Address: 2/372 Eastern Valley Way, Chatswood NSW 2067, Australia
Phone: (02) 8422 7000
State: New South Wales
Zip Code: 2067


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
My experience was extremely disappointing. I made an order for appliances to be delivered a month in advance. The week before, I was told my range hood had not been ordered someone hadn’t raised the purchase order and that there would be at least a two week lead time IF they had the same item in stock. This had me scrambling to find the item elsewhere and thankfully, Bing Lee had it in stock, available the next day and surprisingly at a cheaper price. The delivery of the rest of our appliances was traumatic. I had called the store a number of times to confirm the delivery date and time - we were staying elsewhere due to renovations so we needed to organise to be home. The night before, I received a text to confirm the delivery time. The morning of the day of delivery, I received a text message that was a bit cryptic but seemed to suggest that the order had been canceled. I called the store but no answer - they don’t open until 10. Finally got onto them and I got a multitude of explanations- from the items were not in stock, to not sure what’s happened, to will have to check with the warehouse. It took 3 hours to get to the bottom of the issue happy Sunday. I was on hold for hours, wasting time trying to figure out what was going on. Finally found out that the driver had called in sick and they didn’t have a replacement driver. Only one item was available for delivery that day and that was only because it was at the store. The delivery for that item was scheduled with a two hour window but was three hours late yes, that meant sitting around with literally nothing to do for five hours as renovations were starting the next day. The manager apologised and said he would apply a $100 credit which still hasn’t been done. I did speak to head office about my experience and I was assured someone would follow it up and get back to me but I still haven’t heard anything. I would recommend spending a little bit more money to ensure you get your goods on time - it’s simply not worth the hassle and waste of time.
Terrible service. Plenty of staff, but nobody interested in serving customers. Waited at service counter for someone to check stock, as website indicated stock available. Guy at desk confirmed stock and called someone to retrieve item - I waited 15 mins and still no item. Checked again that they actually had item in stock. Guy at desk said someone is still looking. Left after 25 minutes.
I wish i could give zero stars! My order is sitting in their store, and my purchase says it will be delivered today but i called and they have held on to it for a few days so now it wont be here till next week. I bought it from Good guys because i needed it today. Very poor!
Went to buy a coffee machine, left empty handed after sales person recommended a different machine and told me I was entry level. I just wanted to buy a machine and go.nnAlso, my phone call beforehand was directed to chat. After filling in the form on line, I was told someone would call back in 48 hours. That’s rubbish but what’s more rubbish is that was a week ago. No call, no email. JB is looking good.
If I could I would give zero to reflect zero customer service. Do not answer the phone or put you on hold until it rings out. Emails bounce back. Absolutely atrocious. I have wasted hours chasing up a basic warranty repair. Had to ring head office to resolve the issue. More like Bad Guys. They have lost me as a customer!
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