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The Good Guys Cairns

  1. Cairns City
  2. Cairns Electronics Store
  3. Cairns Northern Beaches Furniture Store
  4. Cairns Northern Beaches Home Goods Store

Reviews, get directions and contact details for The Good Guys Cairns

The Good Guys Cairns

Story

DoingGood since 1952!

Address: 285 Mulgrave Rd, Cairns City QLD 4870, Australia
Phone: (07) 4046 7900
State: Queensland
City: Cairns City
Zip Code: 4870


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Very friendly staff and helpful when trying to decide for quick fridge or appliance etc.nBring some dimensions of your space prior and the workers will help you get the right appliance for the space.nThey also offer delivery and take your old appliances away also taking rubbish from new appliance on delivery.nHave been here many times for my household and will be back. Bravo.
BE AWARE WHEN YOU PLACE ORDER ON THEIR WEBSITE!!nnIf I could choose no stars, I would. I have bought from you several times with no problems. However, my most recent purchase of a Delonghi kettle and toaster set has broken my trust. I placed the order online, and nowhere did it say that you had to order from the supplier. A week after payment, I had not received any updates, so I reached out to Customer Service. The representative made it sound like they 'went above and beyond' to place the order for me just because I had ordered it, and that the order would arrive at your warehouse this week and I would receive it next week! If this condition had been listed online, I would not have placed the order, as I have plans. I would've bought it from another store. Now you're telling me that these products are discontinued—who's being dishonest here? YOU HAVE MADE IT VERY INCONVENIENT FOR ME!!!!!!!!!!!!
Here’s a review based on your description:nn---nnI recently purchased an 8-liter Philips Pressure Steam Cooker from The Good Guys in Cairns. After taking it home, I used it to cook a meal consisting of 600 grams of chicken, two 250-gram cans of tomatoes, oil, and water, which should be enough to feed at least four people. However, the pressure cooker failed to cook using the pressure and steam settings. According to the instructions, this was because there wasn't enough food inside, which seems to be a design flaw.nnI reported this issue to The Good Guys and requested either an exchange for a different model or a refund, as it is evidently a product design defect. However, they claimed that since it's an 8-liter cooker, it must be used at full capacity or with more food, and thus there was no defect. Following this logic, it's like buying an 8-seater car and being told it only works properly if you always travel with 7-8 people. If you travel with only 2-3 people, the car doesn't work. This makes no sense and is the same illogical principle The Good Guys applied to this pressure cooker.nnNo one informed me of this limitation at the shop, nor was it mentioned on the product packaging. Competing products do not have such limitations, indicating that this pressure cooker is either poorly designed or outright defective. Despite this, The Good Guys did not acknowledge the issue, leaving me with a $200 product that I can't use.nnIt's especially disappointing given that I have spent over $2000 on products at The Good Guys in the past 6-7 weeks. This is the treatment I received. Welcome to The Good Guys.nn---
I always buy from The Good Guys and they continue to exceed my expectations. Hayley the store manager tries her best to help you wherever she can. Harley helped me with my tv and is so full of knowledge. He too has amazing customer service just like Hayley. If the Good Guys sell what I’m wanting I go to them because I know they will look after me when I ask questions.
If only I read the reviews I would have known not to shop here .nYou live and learn.nFloor staff are a nice bunch .nDelivery organisation is terrible!!.nDon’t bother trying to call the store it’s a joke,they won’t answer and when they do its hilarious “ hello hello, sorry I can’t hear you I’ll have to hang up”nEventually after 12 calls I got through.nNobody cares so complaining is futile.nDay off like others waiting on delivery and as I found out it was never going to be delivered on the said day.nJust don’t go there to purchase is my advice .
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