TFI Dentistry

Reviews, get directions and contact details for TFI Dentistry

Address: 3 Cleveland Redland Bay Road, Thornlands QLD 4164, Australia

Phone: (07) 3488 0899

Website

State: Queensland

City: Thornlands

Zip Code: 4164

Opening Hours

Monday: 8:30 AM – 8:00 PM
Tuesday: 8:30 AM – 8:00 PM
Wednesday: 8:30 AM – 8:00 PM
Thursday: 8:30 AM – 8:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

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Reviews

To whom it may concern I have been a long-term client of your surgery and I am writing to inform you why I will no longer use your services. On Saturday, 25 November I visited with a problem tooth. The doctor that attended to me was very quick to pointed out to me that I was returning only when there was something wrong and not following through with your previous suggestions. I found her manner to be sarcastic, bullying and judgemental. I did not wish to make a scene and said nothing at the time even though I felt very embarrassed in front of the lady who was assisting her. The assistant was pleasant and polite at all times. When going through my file the doctor regularly and constantly pointed out that I only made an appointment when there was an emergency. This may be true but what business is it of hers. I did not pay for a counselling session I just simply wanted a tooth fixed. I cover the dental costs of my wife and other adult family members as well as assisting other people in their daily life consequently my dental hygiene takes rear seat. We have moved from the area but still made the effort to return to you for treatment however not only will I not return but my family also.
I have seeked the council of my friends via social media (naming your surgery) and the general consensus was to inform you as others maybe receiving the same treatment but not bothering to notify you, just never coming back. I now have found a reputable dentist and last visit was given a clean bill of health.
Your sincerely 
Bob
Alexandra Hills

      
      
      
 8 years ago (06-04-2018)

I highly recommend this Dentistry after using their service for many years 
They are professional,  organised and very friendly. 

Also Other places try but will never be anywhere near as good as the original Toothfairy Steph,  your skills, professionalism and how well you work with children is truly magical!  

Keep up the great work

Maholo 🤙

 9 years ago (05-08-2017)

I was able to get a same-day urgent appointment after a filling fell out at work. I have such a phobia about dentists that I usually fly back to Canberra to my old dentist who can give gas for cleaning and complete knock-out IV sedation for anything more. The lovely dentist at TFI was so calm, gentle and reassuring that she was able to replace the filling and clean my teeth without even gas! Mind you, I almost ripped apart the rubber stress tooth they gave me during the procedure. Will return regularly. Reception staff also very friendly and helpful.

 10 years ago (14-12-2016)

I left with an outstanding written reference.

 9 years ago (11-12-2017)

This place is terrible, the recieptionst lady named Amanda, refused to book in my little sister and when I went to there to ask why she said the dentist is refusing to see my sister because she missed 2 appointments which they took money for missing the appointment anyway and the appointments weren't even confirmed. They swore at me and my sister and when I asked to see Dr Aiden, the manager and the girl both told me no, and when I said that I need to talk to him about my sisters braces they said they "don't care" and to "get out of here, your sister is not allowed here". I definitely recommend going somewhere else because their customer service is terrible and they refuse to give back the money they took from us, which was taken without permission. Also when they asked why my mum wasn't booking the appointment, I explained to her my mum can't speak English very well and before I could try and finish talking she cut me off and said "see that's the problem, your parents can't speak english" and I kindly said "excuse me, your going over your line, I just want to book my sister in she's having a lot of pain in her teeth when she eats" she cuts me off again and rudely yells at me saying "no I'm not going over my line, I can say what I want".

 10 years ago (25-11-2016)

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Reviews, get directions and contact details for TFI Dentistry

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