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Telstra Shop Eastland

  1. Ringwood
  2. Ringwood Store

Reviews, get directions and contact details for Telstra Shop Eastland

Telstra Shop Eastland
"Visit a Telstra store to get advice for all your communication needs. You can book an appointment now, or secure a spot in the queue ahead of your visit, in the My Telstra App. Australia's best 5G is now covering 75% of Australians."
Address: Eastland Shopping Centre, L17/L18/171-175 Maroondah Hwy, Ringwood VIC 3134, Australia
Phone: 1800 728 069
State: Victoria
City: Ringwood
Zip Code: 3134


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Well went into the store at Eastland at 10:20 am at a time when the store was virtually empty, and was told the availability to talk to someone was in 1.5 hours? When I asked if I could book a time for first thing the next morning, I was told that they don't take next day bookings, and to just turn up? I find this style of customer service to be really poor. A long time customer of Telstra, I think this is the final straw for me. This isn't the first time I've received available in 1.5 hours this message. Just really disappointed in a brand that manages instore customer service so badly..
The store so called manger is absolutely don’t know anything and provides no service after sales and lies all the time changing colour in a second. Purchased nighthawk 6 pro at $650 on 25/11/2022, went to store the next day because the modem is not operating without a battery even the instruction says it should when tethering or even on wifi with AC power attached. She played with it knowing nothing about simple IT or any knowledge of technology and told me to talk to Netgear because she doesn’t know how to resolve it and she told me it’s Netgear issue. Talked to Netgear and Telstra online they both said it’s store issue and this items is allocated SKU to the store and I need to ask the store to get it refund or replaced. Went to the same store today on 15/12/2022 and after dealing with her lots of BS, she changed story saying she tested previously in front of me without the battery and it was working fine, which is another lie again. She refused to replace or refund it and she refused to give her manger phone number for me to make the complaint. Have to now make a complaint on Telstra online and request for a refund. Obviously Telstra management themselves are crook to allow such crook to operate at the store waiting customers time, money and make so much inconveniences and angst for customer. This is a total scam. PLEASE AVOID GOING THERE. See lots of negative comedy and feedback on the same store I also can see and read. What does that tell you!!!!???
After multiple online chats and calls to call centres were unable to assist with a Smart Home issue, dropped by Telstra Eastland to get it sorted. The Concierge advised the wait time was over 1 hour so booked an appointment online. Arrived as requested 5 minutes prior and still had to wait a further 20 minutes. Importantly, the Consultant was very helpful and with access to the right systems was able to resolve the issue. It's certainly a busy Telstra store, so save some time and book an appointment online.
Very few iPhones in stock fair enough as it was the end of a sale but told to wait an hour but ended up waiting two with no phone call. The staff greeting people failed to ask what I wanted. Had we known there was no stock we wouldn’t have had to wait two hours for nothing. Not great service.
Went in to try sort out an issue with a sim not sending messages. Due to it being a business account was not able to view with authority. Girl who initially served me was helpful although could not help with the issue. Due to not being authorised to access the account Guy who served me the second time was rude once he realised he could not help me. Had to try pry advice on the best way to resolve the problem from him.
Understaffed and waste of time Telstra pretend be a premium service company but they anything but Was told I had to book and there was a 2-hour wait that's bloody ridiculous hire Do you want to be a Prima provider you need staff
was unimpressed with lack of willingness to help, contract had 2 days to go on 36month repayments, was told to come back in 2 days or pay extra $38 to pay out phone and told they could not put a phone aside for us, when we came back 3 days later no iPhones 13 left in stock so went to another retailer not telstra to purchase outright instead.
I went into the store to pick up a replacement SIM, i even have a reference number from speaking to customer care on the phone... I was told I should have booked for an appointment before going in otherwise the wait is at least 40 mins.... no flexibility for such a quick request. Telstra in store services badly needing improvements if you want long term loyal customers to stay. No point in attracting new customers if you keep losing your old ones in the mean time.
Customer service was fantastic. Very satisfied with my experience. Highly recommend.
I have tried twice to upgrade my phone here, both times I have been told that the wait time to see someone was longer than I could wait, so unsuccessful. Today's conversation was telling: "There is a 1.5 hour wait." "I can't wait that long, I have work." "Well the wait is down from 3 hours." "With such long wait times, it is possible you are understaffed?" "We are the busiest Telstra Shop in Victoria." "Ah, so you are understaffed, and you know it." "I can give you an appointment so that you can come in and see someone straight away." "OK, when can I get an appointment?" "In 2 weeks."
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