Suncorp Bank Bundaberg

I’m cash deposit into Suncorp ATM yesterday but machine error so take my money didn’t show up anything I walked into store talked to service lady done the reports. she asked for me details and said to me 24 hours will contact me. After 24 hours still didn’t get anything back from the bank. I walked into asking again. Now talk to me “Sorry can’t give me answer” also take 3 days now. I don’t know how’s going on……….

The Bourbong Street Suncorp atm does not exist anymore.

There is a real lack of customer service in this branch. I have emailed Michelle several times, in the Hinkler branch, trying to obtain a meeting date in order to discuss my loan and options, however, they keep going unanswered. I have given ample time for responses, and whilst I have had one response, it appears my subsequent emails and questions have been ignored. I could not recommend Suncorp, and particularly Michelle, for their customer service. I do not believe it is too much to ask that a professional, or organisation, sends a quick email to confirm receipt of a message, and to expect a response within a certain time frame. I understand people have busy working lives, however it takes very little time to acknowledge emails and send a response. If you want customer service, then steer clear and seek another lender.

I was so impressed with the service I received this afternoon. One staff member opened the door for me 10 minutes after closing and helped me to sort out an unauthorised transaction. He gave time after hours and was genuinely sympathetic. He printed off the forms that I needed and reassured me that everything would be sorted out. Thank you so much. I had forgotten what real customer service was like. I 100% recommend this branch.

Unbelievable.... a long term customer and from well out of town wanting to open another account and got told to come back next week for an appointment!!!!! Is this organisation so disrespectful of customers they cannot do a 2 minute job immediately at the tellers window? The elderly customer now has the expense of going back a second time they have no computer or internet conection. Find a better bank!

why dont they supply local branch phone numbers. going through the 13 number is useless

Better opening times to suit those who work outside open hours would be nice. Tried the deposit machine, no reciept and shut down during using it. Waste of time. Now have to prove i was depositing.

Trying to report a stolen card is important, but seems to be never answered to cancel it

absolutely disgusted, a mistake was made in a transfer an Metway will not refund the money, after 2 months of dispute work from my bank, Metway have denied the refund, i would like to know how u think this is right, i rang Metway to ask that question an the call centre guy would not give me the branch number, would not put me through to a manger or anyone else to discuss the reasoning behind the denial, i find it absolutely appalling that Metway think it is ok to not get the money back from their client an return the money to its rightful source. i will be taking this much further an will share this experience over as many sources as possible, it is $300, RETURN MY MONEY, THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

The staff are always friendly, informative and go out of their way to help. People need to learn patience and understanding when standing in line...or learn to do what they want online if they can.