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Spotlight Box Hill

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Reviews, get directions and contact details for Spotlight Box Hill

Spotlight Box Hill
Address: Tenancy 1/313 Middleborough Rd, Box Hill South VIC 3128, Australia
Phone: (03) 9890 0301
State: Victoria
Zip Code: 3128


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I've just had the most disgusting experience just buying & picking up some I items in this store, JENNY that Philippino was the one serving. No smile At all, no greetings, didn't even use polite manners at all.nShe threw my Purchased item onto the bench, no apologies, YES SHE THREW, check the camera footage, 12/05 11:35am.nIt's obviously not an accident when people tried to take advantage & choose to be rude & horrible, that how it was today.nFew years ago I was due with a baby soon, shopping some bedding & curtain stuff with my hubby, the wonderful staff at the fabric station convinced us to pay inside instead of outside checkouts, we walked out showed someone our receipt, this disgusting Philippino Jenny chased us outside the store, grabbed our receipt and counted & checked every single Item in the bag. Since then we haven't shopped here until today. Imagine how bad the impact was that I can still remember clearly & felt very disturbed after quite a few years.nIt's this woman again and I cannot believe she's still surviving here.nI come from a five star hotel with VIP service I know exactly how important to have manners & exceptional customer service.nJenny, you failed it!nShout out to everyone else in the store. They're wonderful helpers & have great passions with what they do!
I popped in today to look at vases after a long time of not visiting. The experience was off putting. The store is cluttered and disorganised. E.g. some products are missing direct pricing and shelf pricing. The vase options were limited to cheap, garish options.. I looked at a wooden Indian style stand table. Only one in natural wood- bleached stained spots. Yellow stains. No price on product or shelf. I looked at the kettle range - limited to one brand and 3 options.nnCustomer service was rudimentary without standard etiquette. I asked what the price of the wooden stool was and she answered ‘$64.00.’ I had to ask if that included the current 20% discount on current homewares. No further info provided. She was just waiting for me to respond and seemed inpatient. I couldn’t be bothered with her, so I told her I’d leave it and I left the store.nnAs I was leaving the middle aged woman serving me hurried to check leaving customers docket - presumably to carefully check they weren’t walking out with stolen goods. Evident mistrust of customers. I’m guessing she is the franchise owner.nn2 cashiers open. Long queue.nnOverall just off putting and disappointing- won’t be returning. Evident poor work culture and general negative impression of customers. I feel sorry for the younger cashier working there & I do wonder if she is treated well. I’m hoping this is an isolated poor experience at one spotlight store and the other stores have not followed suit. I guess, if you are after good, basic customer service, go elsewhere.
The fabric shop staff are really nice and helpful, I always have a look at the bargain section of fabric for a good buy, otherwise there is always some fabric categories on sale at any given time. We all know Spotlight’s two day sale is every two days anyway
Came in 1 hour before closing and it looked like the store was so busy however Austin at the curtain section was so knowledgeable and helpful, he took the time out to explain everything even though you can tell he was exhausted from the day. He showed know excellent customer service. Thank you so much Austin!! Hope you have a good week :
Used to be a great store but let down from all sides lately. Online system is completely unreliable with staff themselves saying you can't trust what is stated online as 'in stock' to be actually in stock, staff members seem genuinely disinterested in their work and try to push off helping by telling you to ring the main helpline. When ringing the helpline you are told they can't help and can't tell you what stores have what. Completely poor experience overall. Staff members Antoinette and Amy seemed so unhappy to be at work and just didn't want to deal with anything, I even went to the store at 10:15am so way too early in the day to be exhausted from dealing with people. You need better online systems and far better customer service and support.
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