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Sofitel Darling Harbour

  1. Sydney
  2. Sydney Hotels

Reviews, get directions and contact details for Sofitel Darling Harbour

About

Bienvenue to Sofitel Sydney Darling Harbour. Enjoy breathtaking views of Sydney's pristine skyline and experience the French art de vivre.

Address: 12 Darling Dr , Sydney 2000, NSW, AU
Phone: (02) 8388 8888
moc.letifos@9279h
State: NSW
City: Sydney
Zip Code: 2000


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Reviews
As a business owner myself, I have to take my hats off to all Sofitel staffs. They were really well trained and always put customer’s service at their highest priority. I have booked two nights via American Express Business Platinum card and although the waiting for a room upgrade took much longer than my usual stays elsewhere more than 1hr, the reception staff Sophie was very good and gave my wife and I a complimentary drink while waiting for the upgrade. The room had a magnificent view to Darling Harbour and the beds were relatively comfortable it can be better for this kind of hotels. We were very impressed by the quality of food presented at dinner. The taste and presentation were outstanding! We had the usual 4pm checkout but although I realised my car was missing a window, Garland did a fantastic job in explaining to me what could have happened and that they will get in touch with me for follow up. He offered two complimentary drinks to my kids. I could complain and be a difficult customer but from a business perspective they did the maximum they could and that’s what matters in any business. So bravo guys. If there is one major thing for management to consider is to improve the communication between reception and housekeeping as the time between a request and the job getting done was too long in many instances. I hope this review helps you guys stand out from the crowd as you really deserve success. Well done team
There are some things at a hotel stay that are critical to a good experience. Especially with Covid you want a room that is meticulously clean, super comfortable bed and great staff interactions. All of those things were abundant in our two day stay. The decor and amenities are very appealing and show much finesse. The floor to ceiling views of Darling Harbour and the city will never get old. It is quite a treat. The food and service at the level 35 club lounge was excellent. All the staff displayed professionalism and a sincerity in their desire to make the stay a pleasant experience. The location is obviously very convenient. If you don’t want to pay for valet parking there are plenty of parking stations near by. This was a memorable stay for all the right reasons.
Lovely stay, great view, amazing staff, very very good room service, AMAZING cafe, very comfy beds, it was modern and felt luxurious. We had a full view of the harbour and it was just great. I also LOVE the design of the building and lights at night.. We got a free pen, too, pretty random, but I lost it on the plane and now I’m sad Half joke?. We came to Sydney for the first time in 5 years to visit family, and stayed in the Sofitel 2 nights and a morning of our stay, and it was absolutely just amazing.
Our room was clean and comfortable with a nice view of Darling Harbour. Bed was excellent and there was even a pillow menu! Good selection of food at the breakfast buffet and all staff we encountered were pleasant to deal with. Didn't have time to use the infinity pool but will have to come back another time!Rooms: 5/5
The staff at the Sofitel Darling Harbour were wonderful and made my stay excellent. The rooms are light, comfortable and not too small, there's plenty of room for your luggage and I LOVE that they have some hooks to hang your towel/coat etc. Breakfast was amazing, such a great spread and the coffee was delicious . The only negatives for me were that my bathroom wasn't entirely clean and the bed was rock hard. I love a firm bed but this was next level. On the upside, it didn't have a big dent in it so it was flat all over and they have a pillow menu so you can order whatever pillows you like. they're the only things I can fault about my entire stay.
The customer service is fantastic. right from the entry everyone was super friendly. Breakfast was delicious. We are vegan and Gluten-free so Bebe and other manager made customized breakfast of us. I really enjoyed the whole experience. I must say this is one of the best hotel experience I had.
Stayed here for a convention. Great hotel. Good service. Only problem is the option. Make up room = housekeeping If you do not want housekeeping, you will need to press Do not disturb. *update forgot to add on => however do not disturb will also result in laundry not sent into the room. you will need to call the front counter to arrange for a send back. It will be great if options are - Make up only make up when light is on - no make up no make up but laundry can send in - do not disturb no disturbance
My experience of Sofitel was for a staycation for my birthday. Loved the ambiance and the vibe. We booked Luxury Room, Darling Harbour view. And every penny was worth it. The infinity pool is where I can spend the whole evening. The view, both in light and dark, looks stunning. It’s truly an experience. Also, I can’t recommend you enough the breakfast options. It’s super tasty with so many options. You’ll have staff show you around and get you seated and everything you want will be served at the table. Definitely going back. This time gonna take better photos
Very nice and new hotel. Room space it not big but very clean and cozy, well organized walk-in closet. Location is super good, walking to international conference center, aquarium, museum, there is commercial building beside it, many good restaurants inside. No need to look for food, there are many choice inside. Good taste and service. Really worth spending money to live this hotel.
Following on my previous review where I provided a rating of 2/5, Mitchell Turner Director of Luxury Experiences emailed me directly and I must say I am very impressed with the professionalism and dedication to ensure positive customer experience. Mitchell valued my feedback and placed immediate action on the areas I highlighted. Based on this, I will certainly return to Sofitel Darling Harbour. As I had previously mentioned, the staff at Sofitel Darling Harbour were exceptional and very attentive and for me personally it was a shame when there is great staff brought down by things like quality of food. Mitchell has addressed this areas directly with the kitchen staff which will reflect the wholeness of experience. Very satisfied with the outcome and as such very pleased to provide a 4/5.
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