Seven Seas Worldwide

Reviews, get directions and contact details for Seven Seas Worldwide

Address: 38 Venture Dr, Sunshine West VIC 3020, Australia

Phone: 1300 216 698

Website

State: Victoria

City: Sunshine West

Zip Code: 3020

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews

Had a great experience with my cargo from USA to Australia. Prompt replies from the customer service. Hassle free door to door service provided.

 7 years ago (24-02-2018)

Relocation expert-brings fast and safe with reliable rates..seven seas world a global pioneers for relocation partners

 7 years ago (17-12-2017)

I used seven seas to ship 3 large boxes from a London UK to Adelaide Australia. All the correspondsnce leading up to the pick up of my packed boxes was prompt and informative. Everything was explained in full detail and I never felt like I didn't know what was happening. I sent numerous enquiry emails before I even booked my boxes and the replies were always great. They supply everything from the boxes, to bubble wrap, sticky tape and even a marker to write on the boxes with! The paperwork was a bit long but that is expected. It took just over 2 months to reach my destination. The delivery drivers were all very cheerful and happy too! Very good service for the price. I would highly recommend.

 8 years ago (12-05-2017)

0/10 would not recommend. Poor communication and customer service. I chose Sevenseas to send a box from Canada to Australia because they had good reviews, and we wanted reliability given the amount of money it was going to cost. I was wrong. After I dropped off my package, as requested by Sevenseas, I never saw it again. Their customer service initially appeared helpful, however it quickly became apparent that they were drawing out the process and were never going to be able to help me. Sure enough, I was told after two months and dozens of emails back and forth that they were unsure of the location of the box and there was ‘nothing’ they could do.
Sevenseas claimed they could not track the box since it did not have the relevant labels attached. However, I was never informed the labels existed/were required and did not receive any labels when sent the box and paperwork. Nevertheless, I clearly marked the box with my name, address and other relevant details in large letters and attached the relevant paperwork to the top. Thus the box was clearly identifiable, even without the labels. Given the ease of identifying the box and the fact I was never informed of the existence of or the requirement for specific labels, I cannot accept ‘not being able to track it’ as a justification for losing my box. 
The box contained items of both significant monetary and personal/sentimental value, which Sevenseas says will never be returned to me. Despite selecting the option of insurance cover on my forms, Sevenseas is denying me any form of compensation as ‘the insurance will only cover after the box arrives at our warehouse’. Furthermore, Sevenseas is refusing the even return my $80 deposit because ‘costs have been incurred by the company which require to be covered.’ The fact that I am being required to pay for a service I did not receive, as well as not receiving any form of compensation or even genuine apology for the items I have lost seems incredibly unjust. I will never use this service again and would advise others to avoid this company.

 8 years ago (06-06-2017)

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Reviews, get directions and contact details for Seven Seas Worldwide

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