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Service NSW

  1. Castle Hill
  2. Baulkham Hills Local Government Office
  3. Castle Hill Courthouse
  4. Castle Hill Local Government Office
  5. Balgowlah Local Government Office

Reviews, get directions and contact details for Service NSW

Address: 80/18 Victoria Ave, Castle Hill NSW 2154, Australia
Phone: 13 77 88
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

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Reviews
I gave my driving test here today and the experience was so stress free. Every one at the centre was so pleasant and kind including the examiner Paul who helped calm my nerves with casual chit chat. His driving instructions were very clear and he was very polite. I would recommend this centre for driving exam any day.
Staff are always really helpful here as soon as you walk in which is good as it helps streamline your visit. On my last visit, I was missing a specific form I needed to complete a business vehicle registration.nnBut the young lady at the front assisted me on the computer and printed out a copy for me. I see a lot of bad reviews regarding customer service, I have however witnessed first hand abusing behaviour from customers there sometimes because they have forgotten their points of ID, or forms etc.
I was in this place a week ago to get the refund for my registration as my car got written off due to an accident and the lady at the counter checked all the details and told me even though everything is in place for a refund I am missing the confirmation from the insurance company and if I can bring it she would be happy to proceed with the refund.nnBased on this I spoke to the insurance company and got the letter sorted and went back to this place for a refund. Today another lady wanted some other details to do the refund and when I asked for clarity she brought in her supervisor.nnHis name is Deepak and he was so rude and had an attitude. I’m sure he is not in customer service as he had no clue of customer service. His customer service is appalling and I’m sure he is in the wrong job.I asked him about whyI was not told this last time and all he said was he don’t know why and he can’t help me.nTax payers money at waste for paying this kind of people.nHope this place can have some decent people who knows what customer service is all about or hope they have a leader who can train this kind of people.nWorst place to be.
Absolutely appalling customer service. We Went to get my mother a mobility parking pass, the form was filled out by her doctor and signed correctly. We then took the form to the “lack of service New South Wales” and they said that the doctor needs to give more information????nnSo Service New South Wales think it’s okay to run an 84-year-old woman That needs a mobility pass because she had a tumour removed from her left knee and was present at service New South Wales at the time backwards and forward to a doctor Because they can’t get Their act together?nnCompletely and utterly disrespectful to seniors. The doctor has signed the form the doctor has filled out all the requirements and my mother was present on the day.nnYet another case of government incompetence and staff members who are not answerable to anyone causing the community grief for no good reason!nnNow I have to run my mother back to her very busy doctor because someone sitting behind a desk at Service New South Wales has zero understanding of what “mobility issues” written and signed for by a doctor means!nnThis is no joke people, it is Complete and utter incompetence with zero service to taxpayers!
Scott the driving test guy was incredible!nmade me so comfortable in such a high stress,nerv racking time! amazing staff member!!
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