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Service NSW

  1. Castle Hill
  2. Baulkham Hills Local Government Office
  3. Castle Hill Courthouse
  4. Castle Hill Local Government Office
  5. Balgowlah Local Government Office

Reviews, get directions and contact details for Service NSW

Address: 80/18 Victoria Ave, Castle Hill NSW 2154, Australia
Phone: 13 77 88
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

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Reviews
DRIVING TESTnHi! This was my 3rd, time performing a driving test in NSW. The first one was in BONDI JUNCTION, and the second one in SILVERWATER.nIn CASTLE HILL, the staff welcomed me in the most polite way ever. The first employee was also a Driving Tester, named PAUL. SUPER POLITE GUY! In great humour and kindness, so my first impression with them was great.nThen, since I was the first one appointed at 8:30 am on a saturday of 22nd. November 2025, I was asigned another Driving Tester, named DUNCAN I think.nHE WAS THE BEST DRIVING TESTER THAN I HAD. Polite, great humours, super respectful. His indications during the test were absolutely clear, not looking for you to fail, but to be fare not also to you pass the exam like giving it away, oh no. Just polite, super kind and fair.nSo, if you are looking for a place to do your test, you should make the effort if you live like me in the suburban area Bexley, and head to Castle Hill to perfmorme your Driving test there. I hope he doesn't hate me for this recommendation since probably will have more job haha.nIf you want to read my review on the guy in SILVERWATER... Oh, prepare yourself, it was my worst experience ever the inspector was rude and disrespectful.nSo I hope you pass the test!!!nI did
To Whom It May Concern,nnI am writing to express my deep disappointment regarding the service I received today while attempting to convert my driver’s license at your office.nnThis was my first time visiting, and I was unfamiliar with the procedures and how to complete the required forms. My boyfriend and I politely asked a staff member for assistance. We were calm and respectful throughout the interaction. However, the lady who assisted us responded with clear impatience and frustration.nnI would like to emphasize that I have only been learning English for four months. My ability to communicate is still limited to basic words and simple sentences. I explained this to her twice and politely asked, “Could you please speak more slowly? You are speaking too fast, and I can only understand part of what you're saying.” Unfortunately, she continued to speak at the same speed, showing no effort to adjust or communicate more clearly. Her attitude lacked patience, empathy, and basic courtesy.nnThis experience made both of us feel disrespected and hurt. It seemed we were not being treated fairly, and it felt discriminatory. Public service staff should treat every person with dignity, regardless of their language ability or background.nnI sincerely hope your office will take this matter seriously. I respectfully urge you to ensure that all staff members are trained to treat every individual with patience and respect, especially those who face language barriers. There should be no place for discrimination or impatience in public service.nnThank you for your time and attention. I hope to see improvement in the quality of service provided in the future.
Recently had to visit and was very impressed by the customer service shown from many of the staff. It was very busy but the staff communicated well and customers were seen promptly. I had a tricky registration query and the staff member who served me was excellent. She helped me and provided exceptional knowledge and insight to what was required by the law. Thank you Kylie O. You are very knowledgeable
A very friendly environment doing Government related services.nSpecial thanks to Ms Vijitha, working at the counter for 25 years. Very helpful, professional, knowledgeable and most of all a very pleasant to do business.nIt’s a great asset to this government service department.nHer supervisor/manager must be very capable of leading the team to such a high level of professionalism.nnSign off,nPensioner.
My daughter and I visited services NSW at Castle Hill yesterday. We had a few tasks to get done and were confused with what we needed. I was very happy to have been served by a customer service lady who was patient and explained what documentation I needed. Kylie was very helpful and had a great sense of humour too. Very rare in the service industry these days. Thank you Kylie
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