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Service NSW

  1. Castle Hill
  2. Baulkham Hills Local Government Office
  3. Castle Hill Courthouse
  4. Castle Hill Local Government Office
  5. Balgowlah Local Government Office

Reviews, get directions and contact details for Service NSW

Address: 80/18 Victoria Ave, Castle Hill NSW 2154, Australia
Phone: 13 77 88
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

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Reviews
To Whom It May Concern,nnI am writing to express my deep disappointment regarding the service I received today while attempting to convert my driver’s license at your office.nnThis was my first time visiting, and I was unfamiliar with the procedures and how to complete the required forms. My boyfriend and I politely asked a staff member for assistance. We were calm and respectful throughout the interaction. However, the lady who assisted us responded with clear impatience and frustration.nnI would like to emphasize that I have only been learning English for four months. My ability to communicate is still limited to basic words and simple sentences. I explained this to her twice and politely asked, “Could you please speak more slowly? You are speaking too fast, and I can only understand part of what you're saying.” Unfortunately, she continued to speak at the same speed, showing no effort to adjust or communicate more clearly. Her attitude lacked patience, empathy, and basic courtesy.nnThis experience made both of us feel disrespected and hurt. It seemed we were not being treated fairly, and it felt discriminatory. Public service staff should treat every person with dignity, regardless of their language ability or background.nnI sincerely hope your office will take this matter seriously. I respectfully urge you to ensure that all staff members are trained to treat every individual with patience and respect, especially those who face language barriers. There should be no place for discrimination or impatience in public service.nnThank you for your time and attention. I hope to see improvement in the quality of service provided in the future.
**Outstanding Service from NSW Services**nnI recently went for my driving test and had an amazing experience. I arrived on time, and my test was attended to promptly. Nav was the instructor for my test, and he was absolutely fantastic — completely upfront in giving clear instructions, polite, and very supportive throughout.nnHe created such a comfortable environment that it felt like I had someone I already knew sitting next to me. Friendly, professional, and encouraging — everything you’d hope for in a driving test experience.nnTruly an amazing service.
We visited Service NSW Castle Hill to submit a disability parking permit application for my husband , following the exact instructions provided by the hospital. The completed form was printed and signed, as required. However, the staff member who served us was extremely rude and unhelpful. She refused to process the application, claiming that printed forms were not acceptable—even after I showed her the email from the hospital confirming this was the correct procedure.nnDespite presenting the necessary documentation and clarification, she continued to dismiss our request without offering any reasonable solution. Her attitude was not only unprofessional but also particularly disappointing given she was dealing with a matter related to disability support.nnIt raises the question—what is the difference between submitting the same form online versus in person if both are based on the same digital document? I expected a much more respectful and accommodating approach from someone in a role meant to assist the public, especially when dealing with individuals with additional needs.
If I told anyone I spent 2.5 hours at the RMS today, they’d probably assume it was a nightmare but it was the complete opposite. Both Phillip and Alana were absolutely excellent. Their professionalism made the whole process run smoothly, and on top of that, they were genuinely great people to deal with. Huge thanks to both of you for making the experience such a positive one!
Norbert was amazing. I went to the Castle Hill office after being turned away by the Silverwater branch because they were too busy. Understandably I was quite grumpy after having to drive all that way to a different location, so far away from my home, but Norbert turned everything around with his polite disposition and amazing customer service skills. I went in there feeling grumpy, but still polite because it wasn’t their fault, and I came out very happy. Amazing how someone can change your mood with kindness. The whole transaction, including wait time and photo, took less than 15 minutes and I came out with a new five year license which I was very happy about.
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