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Service NSW

  1. Castle Hill
  2. Baulkham Hills Local Government Office
  3. Castle Hill Courthouse
  4. Castle Hill Local Government Office
  5. Balgowlah Local Government Office

Reviews, get directions and contact details for Service NSW

Address: 80/18 Victoria Ave, Castle Hill NSW 2154, Australia
Phone: 13 77 88
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

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Reviews
I am extremely disappointed and frustrated with the service I received at Service NSW Castle Hill. The male staff member at the front desk displayed a shockingly poor attitude from the moment I approached.nnInstead of being helpful or even polite, he came across as impatient, dismissive, and frankly rude. I had a simple question, yet he responded as if I was wasting his time. There was no effort to explain things clearly, no basic customer service courtesy—just a cold and unprofessional demeanor.nnWhat made the experience worse was the tone he used. It felt condescending and unnecessarily aggressive, which is completely unacceptable for someone working in a public-facing role. Customers come to Service NSW for assistance, not to be treated with disrespect.nnThis kind of behavior reflects very poorly on the organization as a whole. Staff at the front desk are the first point of contact, and experiences like this leave a lasting negative impression.nnI sincerely hope management takes this feedback seriously and provides proper training or takes action. No one should have to deal with this level of attitude when simply trying to access basic services.
Arrived at 825 and the queue was along the wall and kept going. They opened at 830 and the queue disapated fairy quickly. It took another 20 minutes to be served. The number system worked well and the staff were pleasant, well informed and reasonably efficient
Very disappointed with my experience. The front desk staff were rude, unhelpful, and unwilling to provide basic information. Customer service was poor, and I felt dismissed rather than assisted. Asked about Medicare and he just said “I don’t know” and after we asked for a staff who knows about Medicare then he said they don’t do Medicare services there.nnIf a particular service is not available at this location, it should not appear on the map. When we typed Medicare on Google map it was the first one. So that would save people from making an unnecessary trip to the Castle Hill Service NSW centre only to be told they can’t be helped.nnI hope this is improved so other customers don’t waste their time.
Had a good experience at Service NSW. The staff were very helpful, polite, and guided me properly through the process. Everything was smooth and well managed.
I recently visited Service NSW, and Viji helped me with the process of updating the details in my real estate licence. She was absolutely amazing from start to finish. I would easily give her 10 stars for her service! She was very nice, polite, and extremely helpful, guiding me through every step in a clear and comfortable way. Her friendly attitude and professionalism made the whole experience smooth and stress-free. A big thank you to Viji for her outstanding support!
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