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Service NSW

  1. Castle Hill
  2. Baulkham Hills Local Government Office
  3. Castle Hill Courthouse
  4. Castle Hill Local Government Office
  5. Balgowlah Local Government Office

Reviews, get directions and contact details for Service NSW

Address: 80/18 Victoria Ave, Castle Hill NSW 2154, Australia
Phone: 13 77 88
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 8:30 AM – 3:00 PM
Sunday: Closed

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Reviews
To Whom It May Concern,nnI am writing to express my deep disappointment regarding the service I received today while attempting to convert my driver’s license at your office.nnThis was my first time visiting, and I was unfamiliar with the procedures and how to complete the required forms. My boyfriend and I politely asked a staff member for assistance. We were calm and respectful throughout the interaction. However, the lady who assisted us responded with clear impatience and frustration.nnI would like to emphasize that I have only been learning English for four months. My ability to communicate is still limited to basic words and simple sentences. I explained this to her twice and politely asked, “Could you please speak more slowly? You are speaking too fast, and I can only understand part of what you're saying.” Unfortunately, she continued to speak at the same speed, showing no effort to adjust or communicate more clearly. Her attitude lacked patience, empathy, and basic courtesy.nnThis experience made both of us feel disrespected and hurt. It seemed we were not being treated fairly, and it felt discriminatory. Public service staff should treat every person with dignity, regardless of their language ability or background.nnI sincerely hope your office will take this matter seriously. I respectfully urge you to ensure that all staff members are trained to treat every individual with patience and respect, especially those who face language barriers. There should be no place for discrimination or impatience in public service.nnThank you for your time and attention. I hope to see improvement in the quality of service provided in the future.
We visited Service NSW Castle Hill to submit a disability parking permit application for my husband , following the exact instructions provided by the hospital. The completed form was printed and signed, as required. However, the staff member who served us was extremely rude and unhelpful. She refused to process the application, claiming that printed forms were not acceptable—even after I showed her the email from the hospital confirming this was the correct procedure.nnDespite presenting the necessary documentation and clarification, she continued to dismiss our request without offering any reasonable solution. Her attitude was not only unprofessional but also particularly disappointing given she was dealing with a matter related to disability support.nnIt raises the question—what is the difference between submitting the same form online versus in person if both are based on the same digital document? I expected a much more respectful and accommodating approach from someone in a role meant to assist the public, especially when dealing with individuals with additional needs.
I had some particular issues with my license and the staff welcoming everyone was very knowledgeable and was able to assist and guide me to the right forms immediately. Very satisfied.
I recently passed my driving test at Castle Hill, and I couldn’t have asked for a better experience thanks to Paul and Norbert.nnPaul was my examiner, and his calm and supportive presence during the test really helped ease my nerves. He communicated clearly, maintained a professional yet friendly approach, and created an environment where I could focus and drive with confidence. Truly a superb instructor throughout the process.nnA big thank you also to Norbert for assisting with all the documentation and making the pre-test process smooth and stress-free.
I visited service NSW, Victoria Avenue several times. Most of the times I receive reasonably good support from reception. My latest visit was related to a driving test for conversion of my overseas licence to regular NSW licence. My instructor was Scott, a thorough professional. But I am not writing this review about his thorough test procedurals and professionalism but for a different reason. Normally, most of the persons develop some nervousness when we appear in this kind of test despite our previous elaborate experience and as a result our performance become less than our actual capability. But Scott from very beginning was so approachable! He made me to cover all possible areas but I never felt nervous. I feel this human side of test instructor is very important whichever may be the field. I hope this approach become the norm everywhere!
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