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Australia Post

  1. Castle Hill
  2. Castle Hill Local Government Office
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Australia Post
Address: 284 Old Northern Rd, Castle Hill NSW 2154, Australia
Phone: 13 13 18
State: New South Wales
City: Castle Hill
Zip Code: 2154


Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:30 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Nice local post office. Yes, the lines are long during peak times but it is a small post office serving a popular part of Western Sydney. I have witnessed people arriving at the counter to be served unprepared and not having their paperwork or ID ready. I have also seen people arguing with staff about the terms and conditions that are written on an envelope when their request is refused. This sort of stupidity is what holds everybody up and it is not the post office worker's fault people can't be bothered to read the instructions and terms written on the box or postal bag. PO Box area is easy to access and secure. I have always found sending and picking up parcels from within the post office smooth going.
8 years ago (23-06-2017)
Disgusting customer service from Jozephine. Not only does she move at snail pace but she also on numerous occasions made us feel like we were in the wrong and we made her day a struggle. She gave snarky remarks towards us and the customers around us. When we asked to borrow a pen she complained that it was hers, even though there were a spare 2 sitting in front of her. A system that takes 5 minutes at another post office took Jozephine 35 minutes. It would be a great idea, but obviously too hard, to put a sign up informing customers who need photos to move to the left register. After waiting 15-20 minutes in a line that was pointless, we were told to move to the side. As if that wasn’t enough, we were told to step aside again so the people behind us could have their photos sorted before us. The service and organisation of this place is terrible and I would highly suggest you drive anywhere else and save yourself a lot of time and a terrible shopping experience.
7 years ago (06-10-2017)
Who the hell hired these people? I don't care about the queue I care about the unbelievably terrible attitudes! Need to stop buying online. So sick of coming here. Completely unpleasant experience every time.
7 years ago (15-09-2017)
I placed an order from online shopping merchant. They splited into three parcels. On Thursday I went to post office handed in the card for collection. They gave me two and I was not realised there are actually three split parcels for one order. After I opened the parcels there are some items are missing that's the time I realised I still have one parcel in post office. I went back there on Saturday, the lady insisted they've got nothing where the tracking shows it's delivered to castle hill postshop. She told me I need to check with StarTrack. Today is Monday, after spoken with StarTrack, as what it shows on tracking, they suggest one employee from CH post office must have used their scanner to scan the parcel triggered their status as delivered to post office. I can only deal with post office to find out where my parcel is. See how unprofessional and negligent they are. And I forgot to mention the passport photo they'd taken for my son got return from immigration since it's poor lighting.
7 years ago (21-08-2017)
I expect some courtesy towards customers. I also don't expect regular long queues. This post office could use a little more staff, and the queues will shorten, and the customer service is improving.
8 years ago (06-01-2017)
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