Salera's Jewellmasters - The Glen

Do not buy anything from this store! Not only is the service atrocious and the Manager disrespectful but the jewellery is very poor quality. No doubt they are trying to get rid of their jewellery as they are closing down. My sister bought me a necklace with a charm for Christmas & I went to exchange it & they refused to because it was scratched. This necklace was never worn & was sold like this! The lady tried to say they would never sell it in this quality but obviously the reviews demonstrate a shared experience from other customers. My sister is legally blind & would not have picked up that she was being sold poor quality jewellery. The Manager & staff were rude, don’t waste your time or money in this store. They need to learn about customer service.
1 7 years ago (22-01-2018)

My experience was a good one. I was greeted very professionally. The lady took the time wirh me while i was decided on what to purchase. In the end she even took a further 10% off. We had a very pleasant discussion. In the end she was completely lovely and friendly. I was happy with my purchase.
3 7 years ago (05-08-2017)

Sold me a watch with full of scratches in the back which wasn't the one I chose from the display. And refused to refund so I had to go for some other model by paying extra. The staff was very disrespectful specially the indian lady. I will never buy from any of their shops. Be very careful with these guys.
1 8 years ago (30-05-2017)

Not bad range
5 7 years ago (23-01-2018)

I bought a bangle for $357 which broke. I returned it and was offered a replacement which was smaller than the one I returned. They found another bangle , allegedly. I collected it and it broke again. I returned it and they said it was because it was made of thin flimsy gold. I asked for a refund if it meant I couldnt wear the bangle because it was so flimsy. They contacted me a week later and were very happy to announce that I had a store credit. Then they told me I have only six months to choose a replacement item or I lose my money because that is company policy. This has been going on now for over 3 months. I am in the process of lodging a complaint with consumer affairs.
1 8 years ago (23-07-2016)