Repco

Reviews, get directions and contact details for Repco

Address: 258 Canterbury Rd, Bayswater North VIC 3153, Australia

Phone: (03) 9738 0800

Website

State: Victoria

City: Bayswater North

Zip Code: 3153

Opening Hours

Monday: 8:00 AM – 5:30 PM
Tuesday: 8:00 AM – 5:30 PM
Wednesday: 8:00 AM – 5:30 PM
Thursday: 8:00 AM – 5:30 PM
Friday: 8:00 AM – 5:30 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews

Very well stocked up Had me waiting for over 10 minutes to be served no staff wanted to help

Very nice staff helped with what they could and sorted out a good deal for what I did get

I visited this establishment today the second time, hoping for a better experience than my previous visit. Unfortunately, the young man who always seems to be at the front desk, who wears glasses, provided the same disappointing customer service that left me with no desire to return.  Several months had passed since my first visit, and I decided to give this place another chance due to its convenience. However, to my dismay, the same young man was there, and his attitude remained unchanged. This encounter only reinforced my decision to avoid this establishment in the future.  As someone with limited knowledge about cars, I rely on the expertise of professionals when seeking advice. So, when I posed a question to the young man, who clearly works in a shop catering to cars, I expected a helpful response. Instead, he answered my question in a condescending manner, which was both unexpected and uncalled for. It was only when I pointed out his disrespectful behaviour that he attempted to improve his service approach.  However, I believe that respect and empathy should be given by default rather than having to assert my right to receive them. Consequently, I chose not to make a purchase and went elsewhere to find what I needed.  Based on my experiences, I can confidently say that I will not be returning to this establishment. The lack of respectful and empathetic customer service, particularly from the young man at the front desk, has left me with a negative impression. I would advise others to seek alternative options when in need of similar products or services and from what I see of other Google reviews, I'm not the only one that feels this way.

Had what I wanted at a fair price, forgot my racv card for the discount.  PS dont forget your  racv card

Unfortunately the salesmen didn’t know their products. Happy service but extremely unaware of what they sell. They didn't have what I needed even though they said on the phone 30min earlier they did, so they called around for me to other stalls. There seems to be a lack on Repco's between Bayswater and Clayton but at least this one was happy to help. Lots of parking. Thumbs up if helpful.

Friendly staff, & quick to get products in stock

Used their click and collect service, which was ready for collection promptly. No issues.

Normally have a good experience but after today I might make Ferntree gully my main store, I went into the store for an item that needs to be accessed by a staff member, I was the only customer in the store, 1 guy was on the phone which is fine, another looked like he finished his shift...fine also, but there were 3 other staff, two of which thought it was more important to chat about employee benefits and sales targets than serve a lone customer who was clearly standing at the info desk, I probably waited 5 mins...I know this isn't ages but I was close to just leaving as I felt their little "chit chat" was better than actually serving customers.....I work in the hospitality industry, Imagine if you were waiting at the front door to be seated and myself and another wait staff decided to have a casual convo infont of you for 5 mins

Terrible customer service. Picked up a tool trolley, brought it home only to realize that it was locked and no key was included. Called up the store and was told that there would be key available and I needed to get one made up myself. Asked to escalate this with no avail. Called repco customer support and they were very helpful and organized for a set of keys to be shipped over. Very disappointed with the lack of competence and effort from the members at this store.

Sold my friend the wrong petrol container even though she showed them the exact product photo and details of the 10 litre one from the Repco website that I wanted. Now I have an unsuitable and weird 6+2 litre container that my friend filled with 6 litres of petrol on her way home. Very disappointing.

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Reviews, get directions and contact details for Repco

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