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Red Rooster

  2. Glen Waverley Meal Delivery
  3. Clayton Food

Reviews, get directions and contact details for Red Rooster

Red Rooster
Address: 231/233 Ferntree Gully Rd, Mount Waverley VIC 3149, Australia
Phone: (03) 9543 6102
State: Victoria
Zip Code: 3149


Opening Hours

Monday: 9:00 AM – 10:00 PM
Tuesday: 9:00 AM – 10:00 PM
Wednesday: 9:00 AM – 10:00 PM
Thursday: 9:00 AM – 10:00 PM
Friday: 9:00 AM – 10:00 PM
Saturday: 9:00 AM – 10:00 PM
Sunday: 9:00 AM – 10:00 PM

Update Info

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Reviews
I order the promotion Big bbq box on uber eats. The coleslaw was not even quater packed, and that’s not even the regular size coleslaw. Considering it cost 25.50 I would have expected better, the roast chicken was cold as well
Quite a busy site, especially for a Red Rooster. I imagine the lady who served me was the manager, or a very experienced front of house worker.nIn any case, she was working hard, meeting the food delivery ETAs advised by the app and maintained great politeness, both from what I experienced and what I observed, throughout.nFood was mostly on par with Red Rooster. The Rippa is what it is these days. Chips were hot and fresh with the right amount of salt. Piece of chicken in my box meal was a rather small wing piece, but not enough of a concern to deduct a star from the overall score.
I visited Red Rooster Notting Hill VIC via the drive-through at my usual time of around 7:30 pm. I have been a regular customer for the past six months and visit almost every day.nnTonight's experience was completely unacceptable. The drive-through has space for around eight cars, and the entire queue was stuck for approximately 25–28 minutes without moving. I ended up waiting from about 7:30 pm until 7:58 pm. If one customer's order is taking longer than expected, they should be asked to park in a waiting bay so the rest of the queue can continue. That's standard practice at many fast-food restaurants, and it prevents everyone else from being delayed.nnI work only two minutes away from this store, and my meal break is only 40 minutes. Being forced to sit in a stationary drive-through queue for almost half an hour put my job at risk because I couldn't return to work on time.nnAfter waiting 28 minutes, I called the store and politely suggested that they allow the cars behind to move and ask the delayed customer to wait in a designated bay. I also explained that my break was over and that I needed to leave. The duty manager, Akash, disconnected my call. I tried calling back around ten times, but each call was immediately disconnected.nnI understand that food preparation can sometimes take longer than expected, and I don't mind waiting for my own order. What is not acceptable is trapping every customer in the drive-through with no communication, no alternative, and no way to leave. This reflects very poor drive-through management and extremely disappointing customer service.nnAfter being a loyal customer for six months, this experience has changed my opinion of the store. The lack of proper queue management and the way my concerns were handled by the duty manager were unacceptable. Unfortunately, I won't be returning because I can't risk being late for work again. I hope the store reviews its drive-through procedures and trains its staff to use waiting bays appropriately and treat customers with respect.
What an unfortunate to have someone in the kitchen who would destroy your business. I loved your food quality until today 30/11/2024. Who ever worked in the kitchen during 8.00-8.30pm has ruined my food. It's disgusting and can't even touch it. A photo for proof. I will try again another time. Hope the food quality would be same as before. I used to work in the kitchen for a fast food restaurant chain for 9 years, so I know what a burger looks like when it was made with care.
Honestly, I don't understand how horrible the experience was at this store.n​I had to wait more than 15 minutes in the drive-through, even though I was in a queue with only a single car ahead of me. The service was terrible; the staff member basically threw the bag at me, which is completely unprofessional.n​When I checked the food, the quality control was shocking. The large coleslaw was smaller than the normal size and was less than half-filled, a complete rip-off for the price. Furthermore, the potatoes were spilled out and messy in the bag.n​This level of poor service, long wait times, and unacceptable product quality makes it very hard to recommend this particular Red Rooster store. Management needs to urgently review their training and quality control procedures.
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