RACQ Bank Townsville

RACQ Bank in Willows Shopping Centre delivered the best customer service experience I have ever encountered in ANY bank in Townsville. They offer you a seat and a private cubicle to conduct business if its more than a simple counter transaction. I ended up opening a further new account as well being offered a better rate for a Term Deposit and left feeling like a genuinely valued customer. If this fabulous customer service and the way business is dealt with is due to the Management/Manager then kudos to them. Don't ever change .. all of you at RACQ bank Willows are offering a service which is truly out of the ordinary.

My wife had problems with their ATM and the lady went out of her way to help her. Would recommend it to anyone for the service that was given.

Flat battery in car had to wit 62 minutes from call to completed great service

Lovely Customers Services, I went there today To get My International Driving Licence, very quick less than 10 Minutes Done... Amazing, Definitely one of the best Customer Service.

Had a great experience opening a savings account at the Willows branch. The staff were all very welcoming and professional. A big thank you to you Liam for helping me open my account.

Great service! However, I feel sorry for the RACQ staff that are made to stand all day at the entrance.

I supposed i cant fault the Tsv office for the incompetence of the company as a whole. However, I'm not sure if its standard practice to misinform their new clients, or if who I spoke to was having a bad day. Overall, the staff are well mannered and presentable, but tuis only gets a business so far when they ultimately screw their customers over when a claim is needed.

Enquired about a roadside assistance issue and Trainee Zaniah and Manager Jo were most welcoming and guided us through our business. They made us feel comfortable throughout and assisted us at every opportunity. I highly recommend this office and staff for all RACQ enquiries. Far superior service than ringing the 131905 and getting a City Brisbane person who doesn't understand regional issues and is no better informed than the local staff.

Went here for 2 reasons. Greeted on entry to store, ask for resons of attendance. Shown a seat, the lady returned within 1minute of seating me. Attended to within 3minutes. Business done all with understanding of covid safety. Quick, efficient and politeness, shown and given.