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Quest Mascot

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Reviews, get directions and contact details for Quest Mascot

About

Quest Mascot serviced apartment style hotel rooms offer guests a relaxed and comfortable Mascot accommodation experience perfect for short or long stays.

Address: 108-114 Robey St , Mascot 2020, NSW, AU
Phone: (02) 9366 3900
ua.moc.stnemtrapatseuq@tocsamtseuq
State: NSW
City: Mascot
Zip Code: 2020


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Reviews
Quest Mascot was recommended to me by Quest North Sydney because they don’t have room available for Pet friendly. We have pay upfront for booking at Quest Mascot and on arrival the receptionist said we need to pay an extra $150 for cleaning and $35 for pet handling. I told her we have stayed at other Quest and only pay $35 for pet handling. I also showed her the email communication I got from Quest mascot stating there will be a pet staying and no $150 charge on it. I also said I show her receipt the I got from another Quest and there actual website stated there no $150 cleaning fees mentioned. After all that she charge me $35. Our room was on the ground floor which is fine because we only stayed for 1 night. The room smell bad, adding to that the table was not cleaned, shower leaking and no bath towels on our arrival. I asked the receptionist about the towels she said it’s will arrive in an hour. This is our first experience checking into 4 stars property and no towels on arrival. In the morning when we ask for dental kit is $3 for 1 kit. Which make my partner and I laugh so much because this is first time we got charge for surcharge everything extra when staying at Quest apartment. In the end we pay $296 for the room during booking and still got surcharge.
The Quest Mascot was a pretty good temporary stay. They designed the room pretty good, it isn't very big but it feels very spacious. The only reason I would stay here again would be if I was going to the airport, which causes problems, like noise, it isn't that annoying, but if you are a light sleeper it could be. The service wasn't too bad, they kept making mistakes thinking we didn't book another night, it was all resolved easily as soon as the other person at the desk solved the issue. Area is alright too but if you are here mainly for restaurants I'd skip this one, but if you were coming here to go to the airport, than for sure stay here.
"I would just like to say that I found the service that Quest Mascot provided was excellent. I had a very hard time booking a hotel for my family and friends when we combined our Christmas celebrations, but with this company, it was both incredibly easy and affordable. We not only got our desired service when we wanted it, but it was also much cheaper than expected. Excellent work from this business to deal with all of these stresses!"
Let's begin with, I emailed the place stating I was arriving at 7:30am on the day of my booking to see if I could leave my bag at reception until my check-in time 2pm. Didn't receive any response, and to my surprise, when I arrived I found that staffed hours only go from 8am-10pm and safe to say, the website doesn't really clarify this information, at least not on an easy way for the guest to KNOW beforehand. Anyway, there is an "after-hours" phone number on the door, I call. The lady says she can't help me getting in and will have to wait until 8am when someone shows up to open the door for me. Not so good start so far.. 8am, I get in, leave my bag and ask if I could use a restroom before heading to my commitments of the day.. the hotel does not provide a lobby restroom people can use until getting access to their room 6 hours away from that point. Left and came back at 2pm to check-in. Get my room key, go upstairs, unlock the door and I see 2 people sitting in the table having a meeting. Seriously?! It doesn't get more unprofessional than this. Oh no, wait, it does. 11pm, hotel reception is unattended, a group of people 2 rooms away from mine are having a big gathering on a Tuesday night, door is open, music is loud and voices are louder than normal tolerance. No one from the hotel to call to make this situation stop. Had to go myself and knock on their door to ask them to lower it, obviously they didn't, hence a great night of sleep.. To top it all up, the room was old, not maintained and with stains everywhere happy to provide photos on this. My worst money spent on a single night in Sydney. Wasn't expecting this experience out of this place.. Can't wait to see what's the professional response to this claim.. Thanks a lot.
During our busy Christmas period, Quest Mascot's customer service was excellent. They were able to book a hotel for my family and friends at an affordable price. I would highly recommend them!Rooms: 5/5
The apartments are not serviced. They only clean the rooms weekly if you are even staying that long. You have to take your rubbish out yourself to the basement to bins that are over flowing. The room I stayed in wasn't even cleaned upon arrival. There was half eaten food under the lounge cushions. The worst. Will never stay here again.
Great place to stay they don't have food on site. Parking can also be full so book early for it.. friendly staff and check in is easy rooms are clean and tidyRooms: 5/5
"I will never stay at another hotel because of Quest Mascot. I am a business traveler and I am often on the Clock - however, I can still rely on Quest for me to be set up in comfort and style. The services are top-notch, the staff is exceptionally friendly, and the rooms are impeccable."Rooms: 5/5
Easy peasy check in, close to airport, Uber eats deliver direct to room and airport shuttle arrived on time. Comfy bed and a handy little kitchenette to make tour own breakfast so you don't pay a fortune at the airport for it. Recommend
Staff was fantastic, but the room had no towels, stains in the sheets with what looks like blood and duvee was very heavily stained. Towel rack was broken also. Otherwise, the location to the airport is excellent and about a 10-minute walk to the train. 1bd apartment is roomy with laundry in unit and decent kichen. Couch and carpets need a refresh and have several stains in them. Emergency and after-hours contact numbers were also not in service.
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