Platypus

Reviews, get directions and contact details for Platypus

Address: Shop 15, Myer Centre , Adelaide 5000, SA, AU

Phone: (08) 8410 8464

State: SA

City: Adelaide

Zip Code: 5000

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Reviews

Went into the store about 3pm and was helped by this lovely brown haired lady sorry don’t know her name. She was so chilled and patient with me trying on the shoes. Great service and sales. Bought the shoes and wasn’t planning on it

Customer service here is absolute garbage. Spoke to two different staff about a size 10 asics and after a 40 minute wait I am still waiting to try on my shoes. Staff will nod at your request like NPCs and then proceed to serve others while completely forgetting about your request despite multiple reminders. This store is better off hiring special needs workers and customers will still see better service.

I just want to mention about a particular person who made my shopping easy. Maddy , she knows her customers and what's best buy for them. She is just an credit to platypus store, to have such kind of team members made me visit them next time for sure. Thank you Maddy for great customer service and lovely experience at your store. Definitely gonna visit them next time.

Extremely terrible customer service from one of a particular staff member. It was a quick shopping, I’ve already got what I’m looking for in mind, ended up buying a pair of runners. During the interaction with the particular staff from beginning to payment less than 10mins,  she showed  no emotion, looked uninterested and had no manner. Not even a “thank you see ya“ at check out. This is very rare. I haven’t experienced this level of rudeness when shopping at any store on Rundle mall.

Fantastic customer service. Upon entering the store I was greeted and asked what I was looking for and if I needed any help despite them being pretty busy already unlike all the other shoe stores. All the people working where friendly and very happy to help me out.

Super terrible service! 3 staffs there no one said hello or ask me need help or anything, two girls had eye contact with me and just looked away! Can not believe it, So I didnt try the shoes I wanted just left. This is sad

Hey I visited the store today tu BUY. Nobody assisted me. You don’t have the prices or any tag. That’s a very poor customer service.

Short story: Terrible customer service and a complete lack of attention to detail.  Long story: Rather terrible customer experience at this store. My partner and I went to purchase a new pair of sneakers, we’ve had great experiences at Platypus in Marion and thought it would be the same at other stores. There was no greeting upon entry, we were the only ones in the store at the time, and were not asked if we needed any help with selecting shoes. We were completely ignored by both staff members until we asked about a particular style and size. They confirmed the sizing again, we purchase the shoes and leave. As it turns out, there are two different sized shoes in the box. A very disappointing experience and purchase, I don’t recommend this store at all.

I went to the store to check if they have shoes that I found online and they haven't which was obvious cause they were on sale and I have very popular size. But here was that really nice and helpful staff, who found it for me online, let me try same brand shoes to double check the size to eliminate disappointment, and organise free delivery to my door. Delivery was super fast and package came next day. I'm very happy with my purchase, so 5 stars to you Platypus.

I had purchased two pairs of shoes for the first time in a very long time which I was so excited to have been able to find. They were paid for in store to be sent to my house via express shipping and when I hadn’t heard anything or received a tracking number by the end of the week I decided to chase up what was going on. I was then told they had been oversold and conveniently told an email had been sent 20 mins ago informing me of this. I haven’t received one still to this moment. Then I was told I had to return in store to get my refund because they could only issue store credit online further inconveniencing me and my young children without offering any other solution. I do not understand how 6 pairs of shoes could have been a mistake in their system in store but more-so  that they didn’t have the courtesy to inform me sooner than they did. Very disappointed shopper who was looking forward to a new pair of shoes.

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Reviews, get directions and contact details for Platypus

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