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Reviews, get directions and contact details for Petsecure

Address: 9, 465 Victoria Ave, Chatswood NSW 2067, Australia
Phone: 1300 855 160
State: New South Wales
City: Chatswood
Zip Code: 2067


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed


related searches: pet insurance, pet insurance with pregnancy cover, pet insurance reviews, compare pet insurance, petplan, best value pet insurance, pet insurance that covers pregnancy, pet insurance with dental
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Reviews
After loyalty of about 18 years, today I found out that they cancelled my policy without calling me. They claim they sent mail but I didn’t receive it. What ever happened to a phone call if there was an issue ?
7 years ago (20-02-2018)
Customer service is disgraceful. Emailed 3 times to add a dog to policy. No response in a week. On phone they have no idea either. Would not recommend
8 years ago (24-11-2017)
Customer service is horrific. Very sales orientated. I signed up and on the same call tried to cancel after finding out they don't payout on an invoice, and only pay on a receipt. I want insurance to cover me in the case I don't have a lump sum of money if my dog is sick - so for me the insurance is a sham as it doesn't work in the same way that say car or house insurance would. It has taken three attempts over a month to try to cancel. I am still waiting on my reimbursement and direct debits to cease. I give 1 star because the most recent sales consultant (Sky) actually seemed genuine and like she knew what she was doing. That's a 1 in 4 strike rate for competent staff.
8 years ago (21-04-2017)
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