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Petbarn Waurn Ponds

  1. Waurn Ponds
  2. Geelong Pet Store

Reviews, get directions and contact details for Petbarn Waurn Ponds

Petbarn Waurn Ponds
Address: 2/26 Rossack Dr, Waurn Ponds VIC 3216, Australia
Phone: (03) 5245 7792
State: Victoria
City: Waurn Ponds
Zip Code: 3216


Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
Lovely staff, very friendly and helpful. One helped me find the perfect harness and lead for our new pup, they helped me with a kennel, and one even helped me to take the trolley out to my car and load it while I was trying to juggle the trolley, my child and a puppy. Lots of stock, good quality of items, nice clean store, easy to find what you're looking for. I liked that I was able to take my dog into the store in order to have her properly fitted for a harness and allow her to pick a toy out that she liked. Staff were caring towards our pup. She's a rescue and is very timid, but they were friendly and patient and made her feel at ease and took the time to gain her trust. You can tell the staff have a passion for animals which is nice. A positive experience, I'll be going back!
was so disappointed yesterday when I came into petbarn. this store used to be my go to and staff would go above and beyond making the customer feel valued but on my last few visits this hasn't been the case. walked in to see 3 staff members talking seeming to be discussing personal matters which is already highly inappropriate but went about my shopping and after finding another staff member in lifting bags of dog food when i mentioned speaking to the manager about the ladies at the counter i was appalled to hear that one of them WAS the manager.... you know what they say, a business is only as good as its leader
Wonderful staff. Professional groom and care for my puppy. Highly recommended. Positive vibes.
Tara was very helpful and professional from start to finish. Very patient. She is definately the apitimy of customer service. Price matched everything perfectly. Will recommend to everybody. Thanks
Instead of wasting customer time how about personally walking to them to where said product should be instead of pointing? It would have saved my time, embarassment, and ultimately this bad review. Very disappointed. I'm pleased the product wasn't available. Went to Geelong Farm Supplies 10kms out of my way and had friendly service and no stress. Never again.
Had my 4 year old small dog groomed at Pet Barn Waurn Ponds this week. Quite frankly, they should be ashamed. My girl is a very chilled dog who never plays up whilst being groomed, so doesn't need any chastising or heavy hand. I'm tipping she got both this week at PB WP as it took me all afternoon and evening to calm her down and she now requires vet care for a leg injury. Besides the mental stress she underwent, the surly girl who groomed her did such an appalling job a blind t-rex could've done a better one. I will be taking it up with the management team, as I am usually a great fan of Pet Barn stores, but in the meantime I will be actively discouraging people from this particular groomer. Zero stars would've been my preference.
Great customer service. Friendly and knowledgeable, great service and happy to make sure we received all the discounted pricing as advertised.
Michael at Waurn Ponds gave me great advice choosing a litter box for my foster cats. Really friendly service and a good range of products for cats. I’ll continue to shop there based on the helpful team & product range.
Was looking at their website in store as I thought the price on the floor was too high, asked someone why the prices were different and they said they could match the on-line price. Weird, but I went ahead with the sale. My mother purchasing something else walked out thinking he paid too much, and we looked on the website, $15 difference. Went back in the store and got an unhappy attendant to refund the difference. I don't understand why the prices on the floor are different from the website, I think it is very misleading and ripping people off. Have cancelled my dog food subscription with this business and will go elsewhere.
Great place to shop for pets. Only down side is that prices shown in store do not always match those in online offers, which makes it difficult for staff who need to readjust prices
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