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Reviews, get directions and contact details for PACK & SEND® Springwood

PACK & SEND® Springwood

Story

PACK & SEND is Australia’s leading parcel courier and freight reseller. We save businesses & consumers time, trouble and money on all your logistics needs.

Address: 3/1-7 Murrajong Rd, Springwood QLD 4127, Australia
Phone: (07) 3299 3904
State: Queensland
City: Springwood
Zip Code: 4127


Opening Hours

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed


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Reviews
I dropped off a parcel at 10am on Monday. It was delivered in Dubbo mid afternoon on Wednesday. I couldn't have gotten it there any quicker if I took it myself. Great service and good price. I will use this service again.
8 years ago (29-10-2017)
Tania was great! Service was easy and quick. Delivery of 4 large boxes safely to Sydney in 24 hours. Price reasonable and will use again. Thank you Tania.
8 years ago (21-04-2017)
Great service packed and sent expensive amp to Melbourne in three days in perfect condition.
8 years ago (04-09-2017)
Sent a monitor from QLD to VIC. Packaging was incredible, don't think I could've even done a better job. Did arrive later than expected but that's no fault on their end and startrack is to blame. Would use again!
8 years ago (08-06-2017)
DO NOT USE! I recently sent a guitar to a friend of mine in perth. I went to my local pack n send in springwood and paid for them to pack and ship the guitar, which i had done countless of times before (ive shipped with these guys for a long time and ive been a good customer for them). This time the package arrived in the perth pack n send branch and the guitar's carbon fiber case was heavily damaged. The only thing that was protecting the guitar case was the thin 2 layers of bubble wrap I PUT ON IT! The guitar was freely moving around in the box. The guitar itself was not damaged only thanks to me packing out the guitar inside the case before dropping it off to them. I called Tania and told her the guitar's case received damaged and she quickly told me i did not purchase warranty so i would not be able to make a claim. I told her the guitar was neither lost nor stolen but damaged due to their incompetence and laziness. I told her they did ZERO packing. All they did was box and ship it and made me pay for the packing! This $2000 guitar case is now damaged and my friend expects me (rightfully so) to take responsibility. Even the pack n send representative that received the guitar made mention of how woeful it was that they would send the guitar in this fashion. Tania has tried over and over to dodge responsibility, offering a measly refund for the damage and then later when i mentioned fair trading, $500 as compensation. and I am now in contact with fair trading because i have no other option. When it comes down to it, I PAID for the guitar to be PACKED and boxed. The damaged occurred due to them not doing their job properly, whether or not i purchased warranty is a moot point.
8 years ago (03-05-2017)
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