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Pacific Smiles Dental

  1. Melbourne
  2. Melbourne Dentists

Reviews, get directions and contact details for Pacific Smiles Dental

Pacific Smiles Dental
"At Pacific Smiles Dental we’re passionate about improving the oral health of all Australians. We offer a broad range of general, family, and cosmetic dentistry services with an unwavering commitment to quality patient care."
Address: 360 Bourke St , Melbourne 3000, VIC, AU
Phone: (03) 8600 1600
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 08:30-17:00
Tuesday: 08:30-17:00
Wednesday: 08:30-17:00
Thursday: 08:30-17:00
Friday: 08:30-17:00

Update Info

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Reviews
Dr. Kaho Han is incredible!!!. I had extreme dental anxiety for my tooth filling procedure not only was he awesome to talk to but he is professional and empathetic. I was relaxed, he did not rush at all, the entire procedure was 'pain-free' . It's rare to find such a doctor who provides absolute quality of medical care. I highly recommend him. He is my favorite doctor : . I also would like to thank the reception staff & dental assistant they are so helpful & provide genuine customer service. Overall 5/5 experience & I am highly impressed.
I’m writing this review in behalf of my mum to honor Dr Darren Lai. He’s done a lot of outstanding work for my mum. He is intelligent, very clear, and he immediately inspired my mum’s confidence. He has a gentle touch, he make you very comfortable when you are in his care. Dr. Darren changed my mum’s fear around dental visits. If you are looking for someone that truly cares about his patients- Dr Darren is your dentist!!! He was with my mum every step of the way explaining the process and made sure she experienced as a little pain as possible. He was patient, kind and made my mum’s experience amazing. Mum was nervous when she came in and smiling after a couple of tooth extraction walking out- all pain free, quick and efficient. We are so impressed with his professionalism and expertise. The staff is friendly and making an appointment so convenient as well. God Bless you, Pacific Smiles!
Dr. Angela Nguyen is by far the best dentist I have ever seen. I had some dental anxiety when visiting but her calm demeanour and understanding made me feel safe and not just like another patient she needs to get through. Thank you Dr. Angela!
I had the best experience I’ve ever had with a dentist here! I required extensive dental treatment spanning over a few months and Dr G El Sayed made this experience comfortable, made me laugh and ease my dental anxiety. She is kind, considerate, funny and the best dentist I’ve ever come across. Thank you so much Dr G El Sayed and the team and Pacific Smiles Bourke Street for your care and consideration over the last few months.
My first time at the Bourke St Pacific Smiles. Dr. Kaho Han and his assistant were great, they're easy to talk to and were super friendly I had a routine clean & filling done. However the receptionist today woman looked like she had better things to do.. she was rude to me and you could tell wasn't genuine when talking to you literally had like an annoyed face. I just kept being polite, was friendly and smiled as I am generally a happy and positive person. Quite disappointing when the dentist & assistant themselves are amazing but the receptionist completely soured the experience to the point where I'd much rather go elsewhere sadly. Having an unfriendly/rude receptionist is such a liability and will draw away customers as experience is everything, especially at the dentist. I would HIGHLY consider to fire her and hire someone who is much friendlier and approachable who smiles & is genuinely trying to help you/have your best interest at heart. It will bring a lot more customers in & keep them staying. I don't even get how receptionists can act that way?? Lol It cannot even be an excuse for someone having a bad day. I go to a chiro just on Collins St and all their receptionists are like my friends. I look FORWARD to my two adjustments a week because they are so happy, friendly and ask about your day. Such a huge difference they can make! Great dentist and assistant, really bad receptionist unfortunately!
I’m leaving 1 star just because I can’t give 0 star review. I had an appointment with Dr. Ghada El Sayed for general check and clean but she only cleaned it for about 5 minutes saying it’s already clean. Also had full crown restoration done by her but she didn’t do a good job. The new dentist I visited told me that she put in too much adhesive so might need to re-do it. Not a really good experience given that it’s an expensive treatment and she just chatted with her assistant while she was supposed to be doing the treatment. Don’t waste your time and money on this clinic.
I not long received an email inviting me to come back after 5 years of not returning to your terrible business. I had a horrible experience with a threatening bully of a dentist there. He made my gums bleed during a basic scaling and the scaling wasnt very good. I left a review through my health insurance supplier that made its way back to him. I ended up returning for a re-visit fix up. The same dentist confronted me and cornered me in their office and asked about the review, threatening with a "I know people." He was an a-hole and the quality of work was poor. As if I'd EVER go back to your place of business. Remove me from your history and emailing list. Don't bother replying with your generic and basic 'copy and paste' reply you do to all negative reviews. Why the hell would I bother emailing you now?! This is a faceless franchise style business. Nothing personal about it. Find yourself somewhere better - it won't be hard :
Dr Han was absolutely wonderful! I get nervous going to the dentist but his easy demeanor and friendly attitude made my experience great! I’ll definitely be back! Thanks Dr Han
I saw Dr Rama today for a filling. I’ve been a dental nurse for over 12 years, and I’ve worked with a lot of different dentists. There is no one I trust more than him nor have a I seen a more skilled dentist. I live in Brisbane now, but I waited to be on a holiday here to see him for my filling. He is kind, reassuring and it was a painless procedure.
Had an amazing experience seeing Dr Angela Nguyen today! She was so easy to connect to, extremely professional and one of the most understanding and compassionate dentists I’ve ever. Thanks so much to Angela and the team, it’s so refreshing not to feel like just another patient.
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