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Australian Unity

  1. Melbourne
  2. Melbourne Dentists

Reviews, get directions and contact details for Australian Unity

"Established in 1840, we’re Australia’s first member-owned wellbeing company, delivering health, wealth and living services. We’re committed to real wellbeing for all Australians, and for us, real wellbeing means so much more than physical health. It’s about your standard of living and feeling safe in your home. It’s your personal relationships and being connected to your community. It’s about what you want to achieve in life, while having the security to get out and do what makes you happy. Being a member-owned company means we’re owned by our members, not shareholders. That gives us the freedom to invest money back into the services and solutions that matter most to our members, customers and the Australian community."
Address: 282 Collins St , Melbourne 3000, VIC, AU
Phone: (03) 9660 5800
State: VIC
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 09:00-17:30
Tuesday: 09:00-17:30
Wednesday: 09:00-17:30
Thursday: 09:00-17:30
Friday: 09:00-17:30
Saturday: 09:00-17:30
Sunday: 09:00-17:30

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Reviews
There has been a disappointing decline in the customer service. For instance, I emailed and was told someone would call me about my premium renewal and they never did. When I tried to call and after waiting several minutes on hold, I was told I had to speak to a different area, even though I thought I’d followed the correct prompts, and the call was then disconnected by AU. I tried to ring back but gave up after another several minutes on hold. I emailed to advise this. No response. The hospital and extras product that I have held over the years are discontinued after a few months so I am moved to a different product within each year which is always more expensive with extras I don’t need and clearly not suited to my needs so I need to alter it. My premiums then go up significantly each year. I’m not sure who benefited from the so-called premium relief and ‘returning $6m in savings to members’ during Covid, but my premiums have continued to go up several hundred dollars annually. Time to move on.
Watch out customers! When cancelling a policy they will continue to deduct money from your account saying they were unaware of cancelled policy. They were notified and acknowledged that they had received cancellation but still 2 payments later are still committing FRAUD AND THEFT!
Went to claim optical but AU have not processed my return confimation to them in March that l am still a student so account was suspended. Very poor effort and was on hold for 40mins also.
Very bad experience... Cancelled my Parents policy, forwarded an email for cancellation confirmation. After 7 working days they deducted my account and not refunded the money, I waited another 7 days my money is not credited to my account. They may look cheaper, but when compired the benefits they are not to the standard. When claiming your expenses first you need to pay your expenses by yourself, then only you are allowed to claim your benefits.
The waiting times and the overall waiting experience are terrible. It took over an hour for me to resolve a simple enquiry that couldn't be done online. I will be switching my insurance provider.
Phoned up for a matter and got passed through 3 different times each of them promising they would hand me to the right person. Had to hang up as I don’t have all day to waste. Shocking service
Can you please put the number of the dental clinic on that Google page instead of 13 29 39. That number is on the back of my mship card. I have it, it's not useful here. Team is great otherwise
Worst service you will get if you need to speak with them. Great return on extras but that's about it.
On hold for 40 minutes. The "Hold" message does not tell me how far away the likely answer time is, or how long the queue is. It keeps distracting me by repeating the same information, maybe 30 times to me. I only need to hear it once or twice. It is 2022. Come on Aus unity please treat your customers like their time is worth something.
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