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Reviews, get directions and contact details for Officeworks Punchbowl

Officeworks Punchbowl
"Officeworks Punchbowl is helping make bigger things happen for our customers with the widest range, great service and everyday low prices. With 168 stores Australia-wide and more than 40,000 products, Officeworks is Australia’s home for office supplies, paper, furniture, technology and student supplies. Whether you’re looking to start, run or grow your business, set up a home office, explore creative pursuits, help your children develop new skills – we can help. Enjoy our useful Print & Copy services, on-site tech support by Geeks2U and in-store recycling programs. We are committed to operating a sustainable and responsible business that supports our communities and provides opportunities for our 8000 team members."
Address: 1618 Canterbury Rd, Punchbowl NSW 2196, Australia
Phone: (02) 8713 0200
State: New South Wales
City: Punchbowl
Zip Code: 2196


Opening Hours

Monday: 7:00 AM – 12:00 AM
Tuesday: 7:00 AM – 12:00 AM
Wednesday: 7:00 AM – 12:00 AM
Thursday: 7:00 AM – 12:00 AM
Friday: 7:00 AM – 12:00 AM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM


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Reviews
I would like to make a complaint about the punchbowl store. Today I was with my Autistic son, to take a photo for his passport. After waiting in line for around half an hour, the guy who helped us to take the photo was extremely impatient and nervous with my son. I asked him for forgiveness several times and explained that my boy is autistic and hyperactive, that he needed to be quick to take the photo. After a few attempts and him being very nervous and complaining, we finally took the photo. When I asked him if I needed to pay after the photo was ready, he didn't answer me and was still nervous. and I asked him why he was like that? and he said it's because it's difficult for him to take photos of children like that, that children generally follow commands. that it wasn't his fault that he was autistic, that he was tired. And I was very sad about that, because I didn't know that office work didn't have support for people with special needs. I was paying for the photo and that was the guy's job, he could be a little more empathetic in that situation. Therefore, train your employees better, because we special mothers already suffer too much with daily challenges, we don't need judgments like these.
Don't get your prints here. Most unorganised officeworks ever.nThe staff make you wait as they serve the people behind you in line, and unessecary waits.nI was told the laminate machine takes 3 hours to heat up by mexicolonThere just a complicated bunch of sensitive retards
Office works never has enough staff members to assist customers. Their self serve computers are rubbish, we had to restart printing twice which had taken us almost 2 hours because it kept freezing. The two female staff members tried to assist as much as possible but still couldn’t figure out why it kept freezing.nnOffice works should look into hiring more staff to assist in the self serve areas.nnThe issue wasn’t resolved! We had to leave empty handed!nnDo better!!!
Staff is the main issue. Products are good, flow is good. Staff don't make eye contact, they cut you off when you speak to them, there is no smiling from any staff. There is an air of staff being under intense pressure & stretched thin especially in the printing department. That place is a punishment to visit as customer. Wait time is fine but put some chairs. Staff treat you like your lucky to have their service, they speak over you, leave without explaining next steps and are too busy for you to get their attention to ask how long or is this everything or what GSM options are available. I will be shopping around for alternative service providers. The staff need training & policy smile, wait for customer to finish, scan for customers with questions. For the profit margin in this department you can add staff, upskill their customer care.
Absolute joke!! Waited more than 30 mins to get 1 page laminated! From having a line of 5+ people with only 2 staff on with each customer taking more than 20 mins surely it's common sense to send someone else in. To the girl flirting with the customer then disappearing unannounced and then coming back with her bag and leaving she should not have left until she was relieved by another member of staff to the other girl getting to the desk more than 10 mins later!! Then the man let a girl from the back of the line push in front of everybody else! Then when it was my turn I was told to wait more because the machine was not warm and took 1 minute to laminate! Absolute joke and waste of my time!!! If you are in a rush or even want to be served in a decent amount time..drive to the next one and avoid this place!!!
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