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Officeworks Fitzroy

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Officeworks Fitzroy

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.

Address: 230 Alexandra Parade, Fitzroy VIC 3065, Australia
Phone: (03) 9412 6700
State: Victoria
City: Fitzroy
Zip Code: 3065


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
My go to place for printing & stationary. Staff are very friendly & helpful - big shout out to Harlan who went out of his way to help me find the right adapter for a new computer. He was so helpful, friendly & knowledgeable. Prices are very reasonable across the store & it’s open late every night!
Awful customer service. Went in for a click and collect, asked the nearest team member for assistance with collecting - was dismissed immediately by Donna who rudely pointed at POS and said go up there. Didn’t even let me finish my sentence. At least the member at pos was helpful and polite.nnDonna needs some additional training on customer service and people greeting. Hopefully head office reads these and trains staff accordingly.
Why am I always waiting SO LONG for printing EVERYTIME?! So many staff and only ever very few behind the printing area. You need to train more staff to be able to work in that area, there are plenty walking around just not in the printing? Very frustratingnnApart from this it’s finenService is always nice and friendly but honestly the wait for the printing is always long every, single, time.
Disappointing Customer Service at Officeworks FitzroynnI recently had a frustrating experience at Officeworks Fitzroy when trying to return a faulty TV that I had purchased only four months ago. The TV had stopped responding to the remote and was stuck on a loading screen, making it completely unusable. Despite clearly explaining and demonstrating the issue, the store manager was very unhelpful and dismissive, insisting that the TV needed to be sent off for diagnosis rather than offering a replacement or refund.nnWhat made the experience particularly frustrating was the manager’s attitude. Rather than assisting, they seemed to take satisfaction in denying my request, smirking as they informed me of the store’s policy. There was no effort to understand the situation or provide a reasonable solution. They simply took a “computer says no” attitude. When It clearly states on the Office Works website that “You are also entitled to choose a refund or replacement for major failures with goods.”nnHowever they decided that the TV not working in front of their own eyes wasn’t enough and it needed to be sent off for an undisclosed amount of time to Office Works third party centre to access the problem. They further took enjoyment telling me that majority of the returns come back with “User Error” claims so if that happened I would be back where I was in the first place. They then walked away and said I’m busy I have other things to do today.nnThankfully, I visited the Richmond Officeworks store, where the staff immediately recognised the issue and replaced the TV within ten minutes. The difference in customer service was night and day.nnIf you’re looking for a helpful and straightforward experience, I’d recommend avoiding the Fitzroy store. The lack of professionalism and unwillingness to assist was disappointing, and I hope management takes steps to improve how they handle customer concerns.
One poor staff member on the registers. Lots of other staff members standing around looking important. Long queue of customers. Not a great use of my time.
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