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Officeworks Fitzroy

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Officeworks Fitzroy

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.

Address: 230 Alexandra Parade, Fitzroy VIC 3065, Australia
Phone: (03) 9412 6700
State: Victoria
City: Fitzroy
Zip Code: 3065


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM

Update Info

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Reviews
Disappointing Customer Service at Officeworks FitzroynnI recently had a frustrating experience at Officeworks Fitzroy when trying to return a faulty TV that I had purchased only four months ago. The TV had stopped responding to the remote and was stuck on a loading screen, making it completely unusable. Despite clearly explaining and demonstrating the issue, the store manager was very unhelpful and dismissive, insisting that the TV needed to be sent off for diagnosis rather than offering a replacement or refund.nnWhat made the experience particularly frustrating was the manager’s attitude. Rather than assisting, they seemed to take satisfaction in denying my request, smirking as they informed me of the store’s policy. There was no effort to understand the situation or provide a reasonable solution. They simply took a “computer says no” attitude. When It clearly states on the Office Works website that “You are also entitled to choose a refund or replacement for major failures with goods.”nnHowever they decided that the TV not working in front of their own eyes wasn’t enough and it needed to be sent off for an undisclosed amount of time to Office Works third party centre to access the problem. They further took enjoyment telling me that majority of the returns come back with “User Error” claims so if that happened I would be back where I was in the first place. They then walked away and said I’m busy I have other things to do today.nnThankfully, I visited the Richmond Officeworks store, where the staff immediately recognised the issue and replaced the TV within ten minutes. The difference in customer service was night and day.nnIf you’re looking for a helpful and straightforward experience, I’d recommend avoiding the Fitzroy store. The lack of professionalism and unwillingness to assist was disappointing, and I hope management takes steps to improve how they handle customer concerns.
I went in just to buy a few things, but I was harassed by the security guard who followed me down every aisle. It became extremely uncomfortable to choose my art supplies while being stalked like that. I want to point out that there were other customers in the store, but I seemed to be the only one being followed. I paid for my items and thought that would be the end of it, but as I was leaving, they asked to check my bag. This was ridiculous. I’ve never stolen anything, and the store has cameras—why not use them instead of subjecting customers to such uncomfortable situations? This experience completely ruined my day. I am a Latina artist in Melbourne, and I felt like I was being targeted because of my ethnicity. The request to check my bag and follow me around the store came directly from the manager. In the end, I returned everything. I don’t want to spend my money at a store that treats its customers like this. This happened today at 5:46 PM.
Could the printers be serviced please? - I rely on your photocopiers for teaching materials and really appreciate the service. However, in other suburbs, I have found equipment working efficiently. Fitzroy's photocopiers on the other hand, often stop working unexpectedly and lack staples. I asked at the desk for a stapler and was surprised to get a response suggesting I might steal it unless I did the formatting at the desk under the staff's watchful eye. Signed disappointed.
I have shopped here for a long time. Today I was there looking at keyboards. Security was standing at the end of the isle staring at me. I said what are you looking at? He said nothing. So I said go away then you are making me feel uncomfortable. He then pointed at his ear piece and said management is instructing me to watch you. I said go away or I won't buy anything. He left for a minute then came back and accused me of opening boxes I did not open. How about some assistance from the staff instead? That was what I needed. To be fair it was management's fault and security was just doing what these idiots were telling him to do. In the end I said get stuffed and I will not shop here again. Hey Officeworks management I guarantee I earn more money than you. Not to brag but I definitely do not need to steal a frigging keyboard. Have fun being in your crappy job loser. Cannot say enough negative things about this place and especially the management. Seems to be a hell of a lot of 1 star reviews for this place. Avoid if you can. I never wrote a google review before. HahannAlso note I have lived in the area for years and have literally spent thousands of dollars here being self employed. Never again. Officeworks should deduct that money from managements salary. I hope while security was sitting there staring at me other people were stealing expensive stuff. Oh and don't think I will go to another Officeworks because I will not ever again. Been a problem with something everytime I been in this store for the past decade but that is it. Wish I knew the managers name so I could call them out.
Don’t rely on this branch for your printing needs. Seems like it’s a shared sentiment among other reviewers.nnEither there is no colour printing at the counter, or a 1-hour queue, or they ran out of A3 paper, or some other inconvenience. They only have two printers and one of them stuffs up on the regular. Printing is incredibly slow.nnAfter 3 years of second chances, we have resigned to find another solution for our small business printing needs.
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