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Reviews, get directions and contact details for Officeworks Epping

Officeworks Epping

Story

Officeworks is Australia's leading retailer and supplier of office products and solutions for home, business and education.



"Officeworks Epping is helping make bigger things happen for our customers with the widest range, great service and everyday low prices. With 168 stores Australia-wide and more than 40,000 products, Officeworks is Australia’s home for office supplies, paper, furniture, technology and student supplies. Whether you’re looking to start, run or grow your business, set up a home office, explore creative pursuits, help your children develop new skills – we can help. Enjoy our useful Print & Copy services, on-site tech support by Geeks2U and in-store recycling programs. We are committed to operating a sustainable and responsible business that supports our communities and provides opportunities for our 8000 team members."
Address: 550-650 High St, Epping VIC 3076, Australia
Phone: (03) 9401 0300
State: Victoria
City: Epping
Zip Code: 3076


Opening Hours

Monday: 7:00 AM – 9:00 PM
Tuesday: 7:00 AM – 9:00 PM
Wednesday: 7:00 AM – 9:00 PM
Thursday: 7:00 AM – 9:00 PM
Friday: 7:00 AM – 9:00 PM
Saturday: 8:00 AM – 7:00 PM
Sunday: 9:00 AM – 7:00 PM


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Reviews
I had a wonderful experience at Officeworks Epping thanks to Brian, who served me at the counter. He was incredibly patient and attentive, taking the time to assist me with everything I needed. His friendly and professional attitude made the whole process smooth and stress-free. Excellent customer service – thank you, Brian!
Not sure how often staff gets feedback, but I just want to say that I truly appreciate Sarika’s dedication and ability to deliver the most excellent customer service even the most stressful/busiest times at the store. She has always been consistently outstanding with her customer service skills.
Today 7.08.24, at this store in Thomastown, I was sold a used electronic item without being told beforehand that it was an used item. Then, when I asked for a new one instead of the used item, I was told that this was the last available. Really?nnThey all 5 different staff talked nicely to me, but somewhat I was left with a bitter taste for their attempt to trick me. One should be able to trust the store personnel that they will not try to sell something dodge relying on the customer inattention. Wouldn't have observed immediately that the seal was broken and drove home would have meant another trip expense to Melbourne to return it.nnEnded up buying the brand new item in another Officeworks store later today.nnHope that I see my money back. I was told that the refund will be in my account in 5 days.nIn order to be given a refund I had to present a photo ID and my address and telefon number were taken for the refund to be made. Was made to feel like a wrong doer who needs to be identified, like the police would do it.nnSo easy money are taken and so much is needed to be given back.
I visited officeworks today , on the entry one of the staff asked me how he can help, I said looking for a jiggler , he had no idea what is it. I had my medications bag I bought from the chemistwarehouse. Because, he treated me like a suspicious person, I asked to leave my back next to him , he refused. I didn't find what I was looking for , so on mu way out , he asked to search my plastic bag, I had to show him everything and left. I noticed he done this only to me. It is really Embarrassing for someone near had this before , as we as not a good customer service skills they have
Store is well managed and good but I've mixed reviews for the staff. Some of the staffs were not quite helpful few months back. But recently I've visited store to purchase monitor and chair so tech guy who help me was very humble and helpful. He helped me with the trolley and billing. Apart from that a lot items are available in this store.
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