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Reviews, get directions and contact details for NQ Appliance Spares - Doug Smith Spares

NQ Appliance Spares - Doug Smith Spares
"NQ Appliance Spares Mackay ph. 07 4951 4266. Manufacturers Genuine parts for nearly all brands. Fridges, stoves dishwashers, washing machines, dryers and more. Same day or overnight delivery includes Mackay, and surrounding areas including Airlie Beach, Bowen, Proserpine, Sarina, Moranbah, Charters Towers, Rockhampton, Yepoon, Kawana, Gladstone, Emerald, Townsville and more. #“Locals servicing regional Qld since 1986.” Now part of the Doug Smith Spares group."
Address: 236 Alfred St, Mackay QLD 4740, Australia
Phone: (07) 4951 4266
State: Queensland
City: Mackay
Zip Code: 4740


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed


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Reviews
Patty went beyond my expectations in helping me with a replacement part from Bosch. Customer service is 5 star. Professional, courteous and a pleasure to deal with.
Not even worth one star. A straight forward order has turned into what now will be three weeks to order a pump from Melbourne. Talked to multiple people who have all given me a different story each time. Spoke to Brent who was very helpful in fixing the muck around. Yet the manager has disregarded this and deleted the order. Still waiting until next week to see what the next story will be. What a joke.
Excellent customer service. Decided to repair my omega oven myself. While visually inspecting the fan force element, i saw that it had cracked right through. Gave Dough Smith Spares all the details they needed and they had my new $60 element to me in 3 days. I saved potentially $200 and only waited 3 days. Thank you!
The Mackay Team were fantastic, the most helpful of any spare parts organisation I have ever dealt with. The team are a great asset to the organization. A very happy customer.
Made an inquiry about a part via their website. Received a reply back that same day. Looked after by "Julie" who was friendly, efficient and knowledgeable.
What great service, here within the week! plus easy website and product works well. Thanks!
Very prompt and helpful, and although the correct answer was difficult to find, Julie was great and put me onto one of their staff who was able to answer the question
God awful service. Left a disabled person standing for 30 minutes while they sat on the computer and the other was serving one other person. Disgraceful service. They need to pull their head in. I am absolutely disgusted.
Had them order me a lock mechanism for my Simpson washing machine and it was her in no time and the service is great i highly recommend
Great level of Expertise but more importantly Very Honest Team of People to deal with. Highly Recommended!
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