Mossman University Hill

I had the most incredible customer service from Simone I think that was her name - gorgeous girl with long black hair. She went above and beyond for me to source out of stock sizes and helped to put together a new wardrobe.

Wore a dress one time to a wedding and it was destroyed. The thread started coming out etc put it simply I can’t wear it again and I spent $270. Went to uni hill Mossman they took my dress the manager said she was going to contact me Thursday or Friday then on the drive home that same day not even 30 minutes later she calls me back saying are you still in the centre I'm like no why she's like we can't do anything. I sent photos to head office and it looks like wear and tear I'm like well that's a joke wear and tear after one wear no way. I said is there someone else I can speak to so I call head office and his going on and on about wear and tear and that they can't do anything about it. I wasted $270 on a dress that I wore once and they didn’t do anything about it. I was happy with an exchange not even my money back and still nothing. Poor quality dresses and terrible customer service I wouldn’t even rate this shop a 1 star but have to put a star.

Good prices and good quality items

Poor quality of dresses