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Mitcham Health Centre

  1. Mitcham
  2. Mitcham Health

Reviews, get directions and contact details for Mitcham Health Centre

Address: 444 Mitcham Rd, Mitcham VIC 3132, Australia
Phone: (03) 9873 4157
State: Victoria
City: Mitcham
Zip Code: 3132


Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: Closed
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews
I am writing this on behalf of my mum, she was due a call from the nurse this afternoon but was called by Nicole who I believe is a receptionist to say that unfortunately the nurse had an emergency and wouldnt be available but should should there be a cancellation she would call my mum back, my mum was worried that she wouldn't receive a call back but she did get a call from a doctor a couple of hrs later and I was able to collect her prescription up for her. So thank you Nicole
Awful. Patients are not important at all. Very slow and unhelpful reception staff. Very long waiting time on the phone, you will typically be on hold for 40 mins as a standard starting time. Leave this GP if you can. Do not waste your health depending on this GP practice. I can't say it enough please leave if you can!!
The millionth time I’ve been Number 1-3 in the call queue yet have literally been on hold for 2+ hours- told to call back at 12, exactly the same. Last time I was on hold all afternoon until the gp closed. Not blaming the staff but it’s incredibly frustrating especially as I’ve been off my meds for 3 weeks because I can literally never get through to reception let alone to book an appointment - of which is also seemingly impossible
I choose to visit this Medical Centre instead of the annex branch which is my local GP surgery. The GP I have chosen to see there Dr Beneditch is a GP that listens, has empathy, with a humanity of care for her patients. Her overriding quality which is self evident when you meet her is that she provides patient care and not an individual who talks at you with an inference you are wasting there time. You leave her practice feeling invigorated by her advice. Dr Beneditch epitomises what a General Practitioner should be.
I have been a registered patient of Mitcham Medical Centre for nearly a decade. I booked an telephonic appointment with GP for Friday 24/06/2022. It was a simple appointment booked to request my annual blood tests. Every year, I get my blood tests. They were schedule to be done this year May 2022. When I didn’t receive any notification, I booked a telephonic appointment. GP gave me a call at 1028am. Somehow, as soon as I picked the call, it went to voice mail. I returned the call immediately at 1029am. Surely, all GP book 10 mins time slot for every patient. I called back in 1 minute! The receptionist told me that GP will give me a call back. No one called. I waited whole day for the call to get my blood test requests done. The 10 mins for telephonic call was booked for me. If I have called back in that minute, why was I not entertained? Is my health not important? Do you think I called for a chit chat with GP? If you have a lot of patient load, hire more GP or get a Locum one. You are responsible for all the patients registered to your GP service and we all deserve to avail the GP service. Not to be told off on telephone by a receptionist. The worst ever customer service.This is gross negligence. Firstly the blood tests were not done by GP annually. When I remind them, no one calls back! I called in today again. Waited 1 hour to speak to someone. Only to be told call back again tomorrow at 8am to book an appointment and if you miss the call from GP, GP will not call back. What sort of poor customer service is that? No one cares for our health? Who will be responsible if there is something medically wrong with me and it only got delayed because GP forgot to schedule a blood test, delayed my treatment and I ended up in hospital. Let me tell you, I have paid NHS surcharge annually of about £600 per year for 10 years to avail NHS service as an immigrant. I am availing paid NHS service. Not a free one. I expect better. Never Ever I have seen such an appalling behaviour from both GP and receptionist. I am not sure if you ever read the google reviews your clients are putting for Mitcham Medical Centre Haselmere. Your rating is 1.8 only. That’s the worst. It does depicts that something major is going wrong with your GP practice. Firstly, the well recorded voice message which says that we can book our appointments online is a complete lie. Your GP systems doesn’t work for any appointments. I requested access, I was granted access a year ago. And Now, When I want to book online appointment, I cant. The message appears on screen “ there is a problem with your GP system. Secondly, do you think people who need GP services should wait for 1 hour on phone to get through the telephonic system, only to be told to call back tomorrow. You really think, someone health can hold for another 24 hours? Do you think people want to see GP for entertainment? If you cannot manage the GP services specially IT system and telephonic system, do something about it. Rather than ignoring it. These are the 2 main channel of communication and these are worst for Mitcham Medical Centre.
Horrific service. Waited an hour to book a telephone appointment and doctor refused to treat me fully, saying he had an influx of other people to see probably because he made the same patients call back for different issues and implied he didn’t care and was looking forward to going home. After I gave him aid to help identify the issue from symptoms since he could not label the problem independently, he then proceeded to give the the wrong medicine. I took all of it. I have the worst side effects possible and now can’t book an appointment until Friday. Not only was I not treated I was given something worse .
I had a urine infection couple of weeks back,doctor gave me antibiotics, so I made a statement why I keep getting them,so now done bloods and sending me to urologist, cut a long story short ,I also complained pain on my right bum,hip and Back so I told them it was sciatica ,I was booked an appointment for Monday 3rd to see doctor Patel ,well what a waste of my time that was ,when I arrives she asked why I was there ? I said you tell me I was booked to come here ,didn't look st my notes before I went into the room ,so had to explain to myself to her everything which does get tiring keep repeating when she should just read the notes ,I was also told to self refer myself for physio ,the Doctor was not interested at all, I'll either find another surgery or make sure I only see 2 doctors there as the rest ain't got s clue or bloody students !!!
I have never experienced such a terrible experience from a supposed NHS service. I have been waiting almost 2 months for important test results which I was told I would receive by post. When I received nothing after a month I called for them to tell me that they’ve had my test results but nobody had thought to inform me? I booked an appointment with the nurse to discuss these over the phone, yet nobody called me on my appointment time and when I tried to call the surgery they had already closed by this time so why was I given an appointment when they weren’t there?!!! I called back the next morning for them just to say ‘the nurse wasn’t actually in that day’ so why did nobody bother to call me and tell me to reschedule? I am STILL trying to get a telephone appointment to discuss these results 6 weeks later and I can’t even explain how beyond distressing this whole experience has been for me. A full formal complaint has been submitted, nobody should ever be treated by this by a doctors surgery.
Terrible experience from this surgery, avoid them! It's almost impossible to book a telephone appointment. When you call them in the afternoon you are unable to book one for the next day, being told you need to call from 8am on the next day. Today after spending 25 min on the phone from 8.45am, I was told no appointments available already. I am wondering how many appointments they have but looks like not many so tomorrow I need to call again and waste another half an hour to try to book one with no guarantee if there is any available! It's is like playing a lottery to book an appointment with them and this is not how the patients should be treated!
THIS SURGERY NEEDS TO BE SHUT DOWN!!! Lack of empathy, they are VERY neglectful and have a lot to answer for. I urge you to transfer if you are with them. Rude receptionists if you don’t like your job then change or just create one for yourselves. We do not come to the GP for fun, we come there for help. Get some training and know how and when to really help someone when they are desperately asking for it. Unfortunately there’s no option for ZERO stars!
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