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MIA Radiology

  1. Caulfield
  2. Caulfield Doctor

Reviews, get directions and contact details for MIA Radiology

MIA Radiology
"I-MED Radiology network is Australia’s largest medical imaging network with clinics located in capital cities and regional centres around Australia. Our clinics offer a comprehensive range of imaging examinations including x-ray, CT, MRI, nuclear medicine, ultrasound, PET, cardiac imaging and interventional procedures. The hallmark of our service is our commitment to high quality, expert care. We strive to be the provider of choice, consistently delivering high quality healthcare to every patient, every time. It is this commitment that makes us the provider of choice for more specialists, GPs, hospital and allied health professionals around the country."
Address: Caulfield Hospital, Level 1, 260 Kooyong Road, Caulfield VIC 3162, Australia
Phone: (03) 8531 8700
State: Victoria
City: Caulfield
Zip Code: 3162


Opening Hours

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 5:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 5:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews
I had a pelvic ultrasound including vaginal probe this week. Overall the sonographer was ok, apart from when looking at the screen with probe in place he said 'Is this spot tender? How about here?' I replied no & with no further explanation, I left feeling really anxious that he had seen something.. Luckily, all clear, but what an awful few anxious days all because the sonographer said these comments. Totally unnecessary without explanation
I had a pelvic ultrasound in this clinic today. I was very scared and expected to be uncomfortable but the doctor made it feel just like any other test. It’s my second time using I-Med and I’m really grateful for such a smooth experience with not so pleasant procedures.
Lovely receptionist. Im 24 weeks pregnant and Susan did everything she could to make sure my scan was comfortable as I was lying flat. Highly recommend, I've been to other clinics with my 1st child and they had no compassion at all, not the case with I Med, very good experience!
Efficient technicians. Reception staff... No customer service ethos. A few days after, Claire from their customer service department contacted me to discuss in more detail what had transpired. I was blown away and impressed that she intended to take it up with the relevant department for remedial action. I wished her luck.
I had an Ultrasound last week at this clinic. I would highly recommend the Sonographer named Sue. Very friendly and respectful. Very professional with great communication before, during and after my Ultrasound. The area that needed to be scanned was very swollen and painful. She used a very gentle and non-painful technique. I hardly felt any pain at all. If you are having an Ultrasound at this place, do yourself a favour and book in with Sue. You won't be disappointed.
We had the same sonographer for both our 12 week and 20 week pregnancy scan. Both times we were completely underwhelmed with the overall experience due to the technicians lack of compassion and enthusiasm throughout the procedure. He said all of 2 words and was extremely dismissive when asked questions. Both times we left feeling emotionally flat, holding a blurry printout lacking any detail, resembling nothing like others we had seen. Try and find another radiologists if you can.
Overall I had a great experience in here for being my first time. Same goes for phone service. Reception was helpful and Susan, what can I say, she was lovely and caring explaining the process from beginning to end. I recommend them. And thank you for your service.
My husband was booked for a dental x-ray this morning at Caulfield. On arrival he's told by the technician that he does not know how to use this particular x-ray machine This is on a Saturday morning when I have taken an appt specifically as working on weekdays. I had to call another branch and luckily got an appt there. PATHETIC SERVICE from supposedly the best radiology Lab. Hopefully someone from I MED has the decency to call us and explain.
Perfect example of incompetence, thoughtlessness and rude hostility. Arrive for appointment on time, wait 30 mins, then get told we weren't here on time so will need to wait for the people that arrived after us to be seen to. Receptionist confirmed no we had been here on time, and then the operator said well we will have to re book for another day. OH and by the way, you require an extra scan the GP did NOT request, and it will cost twice as much. These people are absolute scammers do not use I MED for anything. And by the way - be VERY AWARE that their car park requires you to pay by COIN ONLY. If you are in a hurry, or just have a normal life where you cant waste a whole day waiting for these clowns then go elsewhere.
Worst customer service I ever had experience in my life.Omg One of guy was literally doing argument with my wife. He shouldn’t be in the reception. Haven’t seen people being so, rude and angry with the patient. That’s job is not for you. People Doesn’t pay money just to get that type of services.
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