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Melbourne Awnings & Shade Systems Pty Ltd

  1. Brighton
  2. Elsternwick General Contractor
  3. Brighton East General Contractor

Reviews, get directions and contact details for Melbourne Awnings & Shade Systems Pty Ltd

Melbourne Awnings & Shade Systems Pty Ltd
Address: 215a Nepean Hwy, Brighton VIC 3185, Australia
Phone: (03) 9596 3333
State: Victoria
City: Brighton
Zip Code: 3185


Opening Hours

Monday: 9:30 AM – 4:30 PM
Tuesday: 9:30 AM – 4:30 PM
Wednesday: 9:30 AM – 4:30 PM
Thursday: 9:30 AM – 4:30 PM
Friday: 9:30 AM – 4:30 PM
Saturday: 10:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews
Once again I am writing to say thank you to your company. This time , I called your service department to fix the problem with fabric of the two blinds not sitting properly in the slot of the frame . I was very happy with the job . The installers went out of their way to make sure that I was a happy customer. They fixed the problem and also checked out all the eleven blinds and adjusted , as required , a mechanisms for quiet & smooth operation. With appreciation , regards Tania Vovchak
8 years ago (20-03-2018)
I had a conservatory blind put in a few years ago and the installer left holes in the flashing, resulting in leaks inside the house. I asked what sealing had been done and never got a response. Not impressed
8 years ago (18-01-2018)
I purchased 5 blinds from this company in May this year and one malfunctioned due to a broken guide. In late October I reported this to the person who sold the blinds to me (who was the owner) and asked him to repair the blind under warranty. I was told that the defect was due to storm damage - which I did not accept - and that the repair would cost me $430 :00, including spare parts of $65:00. I was also informed that the repair could not be attended to until early 2017. I was able to purchase the spare parts from another agent for $20:00 and I repaired the blind myself which took only 30-40 minutes to complete. The owner was belligerent and unpleasant to deal with and the Factory Manager who provided the quote couldn't care less claiming that he was too busy to attend to the problem. I would not recommend this firm to any one wishing to purchase blinds or awnings given my experience. They obviously take advantage of their clients when they can and have no sense of customer service.
10 years ago (19-12-2016)
Need a sail put up in the yard and saw this shop as I drove along Nepean Hwy so thought I'd give them a go. Left the shop knowing that I did not want to be involved with these guys. Spoke to a lady who appeared uninterested and kept answering the phone while I was trying to talk to her. Told her what I wanted (again she appeared disinterested) and she quickly rattled off some number of between $4-5k. When I asked her for a general description of what the sail would look like she waved me in the direction of a brochure rack while she took another phone call! Anyway, she was not interested in even taking my contact details for follow up, so I left - "probably dodged a bullet..." I guess they must be doing so well they just don't need the business...
11 years ago (14-01-2016)
We purchased a vertiscreen awning in 2009 that covered the glass folding doors on both levels of our 2 storey terrace house. Initially we were pleased with the product as it significantly reduced the amount of heat entering the house. Our major problem has been with the installation and customer service. In early 2010 the metal casing that houses the blind fell down for no apparent reason from the second storey. It was only secured by 2 small screws. Fortunately no-one was home or injured. As the product was still under warranty it was replaced. In early 2012 the entire blind and casing again fell down from the second storey which was very concerning as the item is very heavy and falling from such a great height could have seriously injured some-one (or worse). It also cracked the glass windows at the back of the house. The company was very slow to respond but eventually came out to assess the damage and take the blind away. After several weeks of harassing them for some action their best response was to send me an invoice for $4,000 for a new blind and to also charge me for taking away the old and damaged blind. There was no assurance that the blind could be installed in such a way that it would not fall down again. Very unimpressed.
14 years ago (21-12-2012)
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