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Reviews, get directions and contact details for Melbourne Airport

Melbourne Airport
Address: Departure Dr, Melbourne Airport VIC 3045, Australia
Phone: (03) 9297 1600
State: Victoria
City: Melbourne Airport
Zip Code: 3045



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Reviews
This review is for Melbpurne Airport Terminal 2 only. I don't know about the other airport terminals because I would like to come back to Australia in the near future and to visit other airlines in other terminals and Melbourne is also a prospering and abundant city, which is better than Sydney. Being a bit biased, this Terminal 2 is outdated, ugly, dark, and it needs serious changes or renovation.nnDrop off outside was a mess, at 10 am on a Thursday 20/3/2025, you have to wait car by car 15 minutes to reach Terminal 2. Luckily I had traveled on a toll road Citylink M1 and M2 saving me more than 30 minutes and got in the terminal at 10 am for a 12 pm flight.nnSecurity X-ray machining sucks. After entering the secure hold area for travelers only, why are our bags pushed to the side at first when the airport security worker stated my bags are okay and directly gave it to me? Should have passed through without the machine pushing my bag off to secondary, as all the other people had their bags passed through the X-ray but I had been pushed off to the side. I wish I can photo but it is not permitted in the security area. nnPassing customs exit, my passport was scanned and got through but my mom cannot get her passport read because the e reader machine was broken, so the customs officer told her to line up at the manual passport to be checked by a person, adding another 5 minutes. Again, I wish I can photo but it is not permitted in the customs area. nnAfter customs you're passing at least 2 duty free stores 1 large duty free after customs where you cut through and the 2nd is on a side which doesn't make sense. Wouldn't you use this to add more airport gates, bars, and restaurants so more airlines can park and serve more people?nnAirline Lounges are all centralized in one middle location surrounding gates 2 to 11. Its not diversifying. If you are in gates 12 to 20, leaving the lounge from the central location takes another 15-20 minutes walk. Why couldn't you put a lounge on gates 12-20?nnOne positive note, I love pandas I see going through the long hallway walk to gates 12-20. I only wish that you gave credit to whoever painted and designed those pandas. There was no sign on who created them.nnOverall, I have to give this rating. The agents at United, Security, Customs, and Gate Agents are nice and positive but this airport terminal in itself needs a change.
Melbourne Airport, as one of the gateways and the face of Australia via air, has undergone development and expansion over the past few decades. Various public facilities, restaurants, food outlets, and shops are increasingly available to satisfy the comfort of the public and passengers.nnHowever, all of these things still mean little when the check-in and immigration processes are considered unsatisfactory for users. Such as, for example, smart gates that cannot read e-passports, or always fail to take good pictures of passengers' faces.
We came to from Istanbul via Singapore, it is not a very big airport, but it is easy to get out of the airport, the first thing you do when you go out is to fill in a fund. Download Uber before leaving the airport. I will definitely call Uber. They give you a number. When you get in, you can use your credit card and withdraw it directly from your card. Have fun.
The time that I went to the airport, it was quiet empty.nThere is a nice duty free area and lots of food outlets.nIt's well organized and cleanliness was good.nThe immigration process was quick.nThe immigration staff are not friendly.
The airport seems to be in a constant flux of construction every time I visit like the rest of Melbourne. While this is a good thing overall, there are some inconveniences that everyone will need to deal with such as trying to get your luggage from the carousel without crossing the multiple lines going everywhere. Crowd management could be better done.
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