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McDonald's Kilsyth

  1. Kilsyth
  2. Kilsyth Meal Takeaway
  3. Kilsyth Restaurant

Reviews, get directions and contact details for McDonald's Kilsyth

McDonald's Kilsyth

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Restaurant

Address: 108 Canterbury Rd, Kilsyth VIC 3137, Australia
Phone: (03) 9761 9862
State: Victoria
City: Kilsyth
Zip Code: 3137


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Family friendly, cafe and restaurant... like many other McDonalds. Good interior and location. All the regular advantages and disadvantages of fast food, I am quite happy with the store for my experience there for breakfast.
7 years ago (15-03-2018)
Absolutely appalling service! Orders are virtually always incorrect and missing items, they close the store, limit the menu commence breakfast service whenever they like and the staff (including managers) are terribly rude. Myself and others have actually been accused by staff and managers of lying about orders being incorrect or items missing. This included a manager accusing me of lying when I immediately returned to the store after arriving home to discover my portion of the order missing. When they did find a bag containing my order still at the drive through window, the manager offered no apology and simply handed me the bag that had been sitting at the window for at least 20-25 minutes. I have also recently purchased a burger, only to get home and find it had NO MEAT!
7 years ago (27-01-2018)
Customer service is beyond incompetent as well as rude. The place is always dirty. Ordered drinks from the counter and they retrieved a completely different drink. A clutz spilt our drink while serving us and didn't apologize- just stormed away.
7 years ago (17-03-2018)
Ordered a iced coffee frappé. Drink was tasty until on one of the last few mouthfuls i found some kind of 'chunk' in the bottom 🤢 it looked like a dried up piece of topping. Definitely not a nice surprise!!
7 years ago (24-01-2018)
New levels of incompetence... The Drive Thru screen did not show what I had ordered, so there was no way to check if the order was taken properly. And when you go through any Maccas drive-thru, you want to be able to check. If it's broken, make sure you ask for a receipt. I had to park and wait for over 5 minutes for a couple of Happy Meals and 2 McFeast meals. I only received one Happy Meal, and was told that they would make another one. So while that's happening, the food I already have is getting cold. I decided to check and make sure that the rest of the order was ok, and found that the Frozen Raspberry I ordered was a Coke. I then had to go into the store and get the drink changed. While I was doing this, I was told that I had to pay for the second Happy Meal, because their version of the order only included 1 Happy Meal. So...if I'd stayed in my car, they'd have brought out the second "incorrect" order and I wouldn't have had to pay. I said that I didn't think it was my problem that they took the order incorrectly in the first place, and that I didn't want to pay. The guy was insistent that I paid for it, so I ended up just asking for a refund. So much for trying to keep the customer happy and taking responsibility for poor service. I had to go back out to the car and get the now lukewarm food and bring it back in. I was then ignored for some minutes by the extremely busy and efficient staff. The shift team manager then half-heartedly asked if she could "help anyone" without even acknowledging me, even though I'd been standing there for a while. I guess the service has a narrow beam and you have to be directly in front of the cash register to qualify. This team manager was then unable to give me a refund for the exact amount of the original order. I paid $31.35, but she could only manage to refund me $29.95. Perhaps there was some sort of hidden service charge that I wasn't aware of... There was never any hint of an apology or acknowledgement of their incompetence. I just can't fathom how a simple order could be stuffed up in so many ways. And today when I looked at the refund receipt I found out the problem: she had refunded me for a 3-nugget Happy Meal instead of a 6-Nugget Happy Meal. So there's an interesting symmetry to this experience. The order was wrong from the very start to the very finish. Well Done, Maccas.
7 years ago (21-03-2018)
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