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Reviews, get directions and contact details for McDonald's

McDonald's

Story

Resturant

Address: 39 Short St, Rocklea QLD 4106, Australia
Phone: (07) 3216 7353
State: Queensland
City: Rocklea
Zip Code: 4106


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours


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Reviews
Ordered two bacon and egg mcmuffins, both came without egg. How can they miss that, the hint is in the name. It's 50% of the description . It was also dry. So very dry. Useless. Service was also so slow I felt my car was going backwards
The food at this McDonald's is decent, and they offer ample parking space and children's play areas. However, during my visit, I noticed that the ground was not very clean, littered with rubbish, which dampened my appetite. Unlike the Milton branch, where cleanliness is well-maintained, this branch could improve in this aspect. Perhaps the manager here could learn a thing or two from the Milton McDonald's.
Service was fine, but the place is covered in fingerprints covering literally everything. Tables, toilet doors, pos machines, front doors, decorative windows. Place needs a staff member on the floor ensuring cleanliness of surfaces. Also, kitchen floor behind counter is soaked and very dirty with muck, very unsanitary and unsafe for staff to walk on. Manager acting like a celebrity rather than what she's there for.
No doubt the food should be amazing, considering it was a 25 minute wait for just 2 muffins and 2 hashbrowns. I ordered a dirty chai latte and confirmed four times that it had two shots of coffee with lactose free milk. It came out with no coffee shots at all, so I walked back in and asked for them to be added. The guy was sympathetic, but then made it at 80 degrees, giving me third degree burns inside my mouth from the first sip. Disappointing experience overall
Visited this McDonald’s location and was disappointed with the service. Staff did not acknowledge customers waiting at the counter, including myself. There was no greeting, eye contact, or attempt to assist. It felt like customer presence was being ignored completely. Poor service like this leaves a bad impression and doesn’t meet the basic expectations of a fast-food experience. Needs serious improvement in customer engagement and courtesy.
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