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Lyall Residence

  1. Melbourne
  2. South Yarra Lodging
  3. South Yarra Residence

Reviews, get directions and contact details for Lyall Residence

Address: 18 Murphy St, Melbourne VIC 3141, Australia
Phone: (03) 9868 8222
State: Victoria
City: Melbourne
Zip Code: 3141


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related searches: lyall residences, the lyall hotel, 18 murphy street south yarra
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Reviews
I booked in 2 rooms for the grand final weekend to then have my reservation cancelled by the Hotel!!!! Not to mention cancelling my booking a week later while prices have increased dramatically with no explanation at all from the Hotel. Poor! Wont be staying here.Service: 1/5
We have stayed here many times before. This time wehad a need to check in early. Without hesitation they said "come in". I feel the staff are empowered to provide excellent service. Food is good and spa is lovely. The rooms are comfortably appointed and the location is fantastic.
The online photos look fantastic but that is definitely not delivered. Our 2 bedroom suite was very pokey, the sofa had several mysterious stains on it, and I noticed how many of the walls were either marked up or cushions that were frayed, damaged or dirty. The Champagne Bar was such a let down with minimal options, "Champagne by the Glass" is misleading - literally 3 or so options only available. I really expected such a great experience for the premium price but definitely let down by the execution. Oh and valet parking is only for 5 car spaces... Pretty dismal for a hotel to have so few car spaces available and naturally they are quickly taken by other patrons.
Really wonderful and helpful. Great staff! I booked as a gift for parents and the staff were so helpful with booking and arranging some extras. Then they took care of my parents wonderfully and added some treats + upgrade for nothing. We will all return when possible. Lovely place, incredible rooms, fab vibe!
Decent enough hotel. Good proximity to restaurants and train station. Wasn’t a fan of the pillows and there were just a few things here and there that seemed to diminish the overall experience. For example some finishes seem quite worn.
A charming hotel. Though the decor was slightly dated, the hotel was very well maintained and clean. Staff was always ready to assist. Internet connection was a little choppy. The hotel's well-known spa was tricky to secure an appointment - called and left messages but no response. Recommend booking your spa appointment well in advanced thru reception to avoid disappointment.
The customer service my partner and I received during our stay, exceeded all expectations. The staff were the most friendly and attentive people you could hope for. We can’t recommend the hotel and spa enough.Rooms: 4/5
We stayed here for our wedding night. The people were great and accomodating to us. There were however multiple small issues that made the stay overall not so nice. Issues with the booked valet parking when out car was dropped off with staff saying thay we had not booked for that my partner rang 3 days prior to confirm. Shower ran hot and cold. Limited night room service menu, ordered a bowel of chips and was later advised not availible admit that they comped us a chicken and mayo sandwich. Issues with luggage not removed from our vehicle. We were disappointed as we booked a special hotel for after our wedding and left feeling like we did not get the experience we wanted.
Best massage I've ever had! I came in with so many knots on my shoulders and left completely relaxed! Sharnee focused on the area and applied the exact amount of pressure I asked for! The staff is really friendly and the rooms smell amazing, definitely recommend!
Spa review: absolutely amazing. Firstly they were unable to fit me in at my desired time but rang back when they had a cancellation. Tailored the treatment to suit me. I had the Algae Wrap with a mini facial. Cannot find fault at all. So relaxing I kept nodding off. Modesty maintained throughout, everything explained in detail. There was no rushing at all. I would definitely recommend and return.
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