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LOVISA

  1. Greensborough
  2. Lower Templestowe Jewelry Store

Reviews, get directions and contact details for LOVISA

Address: Greensborough VIC 3088, Australia
Phone: 0481 600 360
State: Victoria
City: Greensborough
Zip Code: 3088


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
I had the most horrible experience at the shop today. I bought an earring instead of a nose ring because the earring wasn’t sold as a pair. I asked for a reimbursement but they wouldn’t accept it. I do accept their policy but I haven’t even left the shop when I realized that I bought the wrong product. Now they don’t fit me at all. I wasted 15 euros and it’s not a small money for a student.
Translated by Google Welcome, smile, friendliness: 0. I went there at 1 p.m. on 12/31/2022. Yes it's the last day of the year and tonight it's the new year but, is that a reason for the 3 advisers at the checkout to have their arms crossed and look badly at the potential customers who come into the shop? Not a good hello, not a smile, I stayed there for 10 minutes and not even 1 of the 3 went to the store. Being Assistant Manager of a shop, I am very shocked by this type of experience, I understand the other bad reviews. Original Accueil, sourire, amabilité : 0. J’y suis passée à 13h en ce 31/12/2022. Oui c’est le dernier jour de l’année et ce soir c’est le nouvel an mais, est-ce une raison pour que les 3 conseillères en caisse aient les bras croisés et regarde mal les potentiels clients qui rentrent en boutique ? Pas un bon bonjour, pas un sourire, j’y suis restée 10 minutes et même pas 1 des 3 ne s’est déplacée en boutique. Étant Assistant manager d’une boutique ça me choque beaucoup ce type d’expérience, je comprends les autres mauvais avis.
Translated by Google Very disappointed. A fairly expensive store for jewelry that is mostly neither surgical steel nor silver. I take advantage of a 3 for 18th offer and I realize that all the pairs are twisted. It would have been more honest to say so. Luckily the saleswoman was friendly. But I end up with three twisted pairs. Continuation of the story, silver pairs that changed color on contact with my skin after a week... I doubt the quality even more. Very very very disappointed. Original Très déçu. Un magasin assez cher pour des bijoux qui ne sont pas en acier chirurgicale ni en argent en grande majorité. Je profite d une offre 3 pour 18e et je me rend compte que toutes les paires sont tordu.. Il aurai été plus honnête de le dire. Heureusement la vendeuse était aimable. Mais je me retrouve avec trois paires tordu. Suite de l histoire, des paires en argents qui ont changer de couleur au contact de ma peau au bout d une semaine... Je doute encore plus de la qualité. Très très très déçu.
Translated by Google I came to this store this afternoon. I think I ran into the manager, who was very helpful. Who took his time to help me with a piercing and with a smile. She was very nice. The small downside would be the storage, if possible separating the piercings in surgical steel and those in titanium, would allow us to better find ourselves there and not to be discouraged to search. Original Je suis venue dans cette boutique cette après midi. Je pense être tombée sur la responsable, qui a été très serviable. Qui a pris de son temps pour m'aider avec un piercing et avec le sourire. Elle a été très sympathique. Le petit bémol serait le rangement, si possible séparer les piercing en acier chirurgical et ceux en titane, nous permettrait de mieux nous y retrouver et de ne pas se décourager à chercher.
Translated by Google Too bad it's impossible to put zero! The manager is not up to her duties, unable to justify the general conditions of sale on the return of products: the earrings are not taken back even when still packaged and unopened. Nothing indicated at the checkout or in the shop, I was told: "just ask! And it's written on the receipt". Yes finally once we have paid for 40th of jewelry? Beyond that, the friendliness of the store manager is above all else. We need to review sales and service techniques... Original Dommage impossible de mettre zéro! La responsable n'est pas à la hauteur de ses fonctions, incapable de justifier les conditions générales de vente sur le retour des produits : les boucles d'oreilles ne sont pas reprises même encore emballées et non ouvertes. Rien d'indiqué à la caisse ou en boutique, on me répond : " y a qu' à demander ! Et c'est écrit sur le ticket de caisse". Oui enfin une fois que l'on a payé pour 40e de bijoux ? Au delà de cela l'amabilité de la responsable de la boutique est en dessous de tout. Il faut revoir les techniques de vente et de service...
Translated by Google Unfriendly seller on arrival. Attention, impossible to change an article earrings because "question of hygiene". I won't be going back there again. There are other small jewelry stores where the staff is not haughty Original Vendeuse pas aimable à l'arrivée. Attention, impossible de changer un article boucles d'oreilles car "question d'hygiène". Je n'y retournerai plus. Il y a d'autres magasins de petits bijoux ou le personnel n'est pas hautain
Translated by Google If you want to buy gifts for several people, don't go to st lazare because it's very complicated for Madame to separate jewelry into 3 different bags! So I had to leave my 50 euro of jewelry and Inplus explains his colleague in front of me that basically we break the candies with our gifts!!! The most unpleasant of lovisa very unpleasant staff !!! Passage on 06/12/2022 at 5:30 p.m. Original Si vous voulez acheter des cadeaux pour plusieurs personnes n’allez pas à st lazare car c’est très compliqué pour madame de séparer des bijoux dans 3 différents sacs ! Du coup j’ai du laisser mes 50 euro de bijoux et Enplus explique la sa collègue devant moi que en gros on casse les bonbons avec nos cadeaux !!! Le plus désagréable des lovisa personnel très désagréable !!! Passage le 06/12/2022 à 17h30
Translated by Google I had my ears pierced by Meriem on the 31st, very professional, smiling and friendly, I recommend! Good value for money and the shop has a wide selection of jewelry and materials. Original Je me suis fait percer les oreilles par Meriem le 31, très professionnelle souriante et sympathique, je recommande ! Bon rapport qualité prix et la boutique possède un large choix de bijoux et matériaux.
Translated by Google Very disapointed. I bought earrings for my sister. I wanted to be reimbursed the next morning because the pair did not please him and impossible. They do not take back the earrings supposedly for reasons of hygiene whereas they take back the bracelets and necklaces that everyone touches in the same way I specify that the earrings have neither been touched nor been tried and that my ticket proves that I bought the earrings the day before, but the manager does not want to know anything. Obviously at the time of purchase the saleswoman did not tell me anything and if I had known I obviously would not have bought them, but since it is written on the receipt I was supposed to know. In short, in my sense of theft and organized bad liver, I will not go back. Original Très déçue. J'ai acheté des boucles d'oreilles pour ma soeur. J'ai voulu me faire rembourser le lendemain matin car la paire ne lui plaisait pas et impossible. Ils ne reprennent pas les boucles d'oreilles soit disant pour raison d'hygiène alors qu'ils reprennent les bracelets et colliers que tout le monde touche de la même manière je precise que les boucles n'ont ni été touchées ni été essayées et que mon ticket prouve que j'ai acheté les boucles la veille, mais la responsable ne veut rien savoir. Évidemment au moment de l'achat la vendeuse ne m'a rien précisé et si j'avais su je ne les aurais évidement pas achetées, mais vu que c'est écrit sur le ticket de caisse j'étais censé savoir. Bref à mon sens du vol et de la mauvaise foie organisée, je n'y retournerai pas.
Translated by Google I bought four pairs of earrings but when I got home I found that one was missing, the one with the zirconium! The chicest of the four pairs! No one answers the phone. I haven't received the receipt either, so it's impossible to return to the shop for a complaint. Lamentable! It can make promotions to attract the customer if it is to leave with only part of what we paid for it, no interest! Next time I'll go my way Original J'ai acheté quatre paires de boucles d'oreilles mais en rentrant chez moi j'ai constaté qu'il en manquait une celle avait les zirconium! La plus chic des quatre paires! Personne ne répond au téléphone. Je n'ai pas reçu le ticket de caisse non plus donc impossible de revenir à la boutique pour réclamation. Lamentable! Ça peut faire des promos pour attirer le client si c'est pour repartir qu'avec une partie de ce qu'on l'a payé aucun intérêt ! La prochaine fois je passe mon chemin
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