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Reviews, get directions and contact details for Lotus Caravans

Lotus Caravans

About

Lotus Caravans is renowned for unique & modern designs. With 300/400 units built per year, our focus is your needs and desires. www.lotuscaravans.com.au

Story

The top-quality materials and exceptional workmanship behind the Lotus Caravans range deliver a caravanning lifestyle that’s second-to-none – in the country, by the coast, through the Outback or on that grand tour of a lifetime.

Policy & Procedures Social Media

We will do our best to ensure the postings on our Lotus Caravans’ Social Media Facebook page provide a positive community for our Facebook family. However, since we unfortunately can’t monitor every posting or conversation, we expect that users will not post content or make comments that fall into the following categories and we reserve the right to remove postings and comments that are:

• False, misleading or deceptive
• An infringement of copyright, moral rights or trademark rights
• Contrary to the intentions, purposes or values of Lotus Caravans’ Social Media
• Defamatory or offensive
• Use of profanity
• Personal attacks, abuse other members or name calling
• Containing confidential information
• Spamming or trolling posts
• Commercial posts selling a product
• Links to other websites or Facebook pages if not considered appropriate

Please also note:

• We reserve the right to block any user if necessary without notice

• Any text, images, videos or sound uploaded by a contributor is taken to be the contributor’s own creation or legally available for them to use

• Where a contributor is publishing video or audio from other sources or linking to other people, that contributor must have obtained consent to publish or link

• The appearances of external websites does not constitute endorsement by Lotus Caravans’ Social Media

• Any postings by contributors can be re-used by Lotus Caravans in any other forum

• We will strive to have open and honest dialogue with all our members

• We will correct inaccurate postings in a timely manner. We will not delete posts unless they violate our policies and brand. Most changes will be made by adding to posts or re-editing the post and we will make any additions clearly

• We understand that respect goes both ways - we will use good judgment in our posts and respond to you in a respectful manner. In return, we ask the same of you.

• We trust you will be mindful of information you share, posts on our page – any
personal identifiable information you share on our fan page can be seen by anyone with access to the fan page.

• All comments/posts are reviewed by Lotus Caravans. We will post and respond to
comments in a timely manner. We welcome constructive comments and feedback so as long as they’re warranted.

• As Lotus Caravans focuses on material of interest, posts from members, sharing of communications and other related caravanning aspects, you’re more than welcome to raise a concern, query or problem you may have on the page but; in a constructive manner. Upon receiving response for Lotus Caravans’, please direct any concerns or queries by inboxing us through Facebook and provide your best contact details and issue in question. You can also contact us via phone or email addressing your concerns. Please don’t continue to spam or troll posts on the Lotus Caravans page or abuse other members of the community. Lotus Caravans will always respond and listen.

Lotus Caravan’s Social Media is not responsible for contributor’s posts.

Mission

Since its inception, Lotus Caravans has continually redefined off-road caravanning – elevating it to new levels of reliability, comfort and style. Each van is meticulously hand-crafted with outstanding attention to detail, earning Lotus Caravans a reputation for industry-leading standards and world-class quality.

Products

Off Grid, Tarmac, Trooper and Freelander.



"Since 2004, Lotus Caravans has been redefining the world of off-road caravanning, delivering cutting-edge technology and innovative designs while taking luxury and style to unparalleled new levels."
Address: 17 Cooper St, Campbellfield VIC 3061, Australia
Phone: (03) 9305 3907
ua.moc.snavaracsutol@selas
State: Victoria
City: Campbellfield
Zip Code: 3061


Opening Hours

Monday: 7:00 AM – 3:30 PM
Tuesday: 7:00 AM – 3:30 PM
Wednesday: 7:00 AM – 3:30 PM
Thursday: 7:00 AM – 3:30 PM
Friday: 7:00 AM – 1:00 PM
Saturday: Closed
Sunday: Closed


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Reviews
Go elsewhere! What a disappointment! So many faults to list on a brand new van! They take your money but don’t deliver the quality. So, here it goes, I have a 6 week brand new Lotus Trooper from Freestyle RV’s. Buyer beware. So many faults - -wrong vanity- resolved on handover -water tanks plumbed wrong. 50 liter Filter water should be isolated but it was connected to 95 litre and the other 95 litre was isolated. -Antenna doesn’t work from day 1 -installed wrong antenna -electric Jack doesn’t work- no earth wire -outdoor shower broken -water hose inlet connection broken and flooded van -van feet, mechanism pin broke -12 pin plug wires not connected, power to the van -oven doesn’t turn on -Power point doesn’t work -Bedside radio doesn’t work 1,000 k service should be booked in on handover day as they’re too busy and told me they cannot fit me in till March 2023 For service and repairs ! You call this top end quality van? Customer service doesn’t exist! Wish I didn’t buy this van. To everyone out there, when buying a van, please get it thoroughly inspected independently and ensure what your brochure and invoice states is what you get. I have lots of photos to share of the above.
For a company that promotes itself as a premium caravan builder, it very much under delivers. Our lemon of a van was delivered with scratches and marks throughout, faulty electrical wiring, couch not screwed down, windows/lights and outside table on angles and over spray down both sides of the van and many other issues. After believing that they have stringent quality standards throughout every stage of construction and they have a final detailed inspection before the caravan is allowed to leave the factory we were very disappointed. We were told these issues would all be rectified promptly and we thought they would be proactive in achieving this. Our van is 15 months old and has been back 3 times so far and for almost 5 months, and still has issues. The communication has been very poor, with broken promises throughout the whole process. For what's supposed to be an exciting time we now regret our decision to buy a Lotus Caravan.
As someone else posted below I too was at the brisbane camping expo and can say there was no such thing as customer service. I assume as the vans there were sold they assumed their jobs were done. The representative that I saw was standing in a caravan well away from any potential customers. Considering the contact we had with the other sales staff today from other brands, this was very disappointing and definitely the worst in terms of customer service.
These are clearly the best caravans you can buy in Australia. All parts and accessories are of the highest quality, the vans look great and you absolutely get what you pay for.
Recently took delivery of our new Lotus Trooper - can say it has well and truly exceeded our expectations. We can't fault the workmanship - thank you Lotus!! And thank-you Fabio + Goce for all your help along the way. Although we really had to negotiate at times to get the best layout for our family - we couldn't be happier with the result!! Delivered on time + finished to the quality standard you'd expect from a van of this caliber.
At the Brisbane Caravan and Camping show today and an elderly lady tripped over a step that was placed in front of the attached steps into the caravan. The sales representative was standing there at the time and made no effort to assist this woman back on her feet- just stood there and then when something was said to him about the incident, he started gobbing off and continued to do so as those around made sure she was okay. Disgusting behaviour by someone representing your Company
Not cheap, but still fantastic value for money compared to other brands with equal levels of equipment and off-road pedigree. Cleverly designed floorplans also.
Lotus were exceptionally good with all warranty issues and communications were mostly timely and supportive. The issue i have with Lotus is in January this year our Freelander was severely damaged in a hail storm and this is where the wheels dropped off. Lotus do not do hail stone damage repairs to their caravans nor have they supported me with the repairs at the current repair shop. In the same storm other brands of caravans were also damaged and respective manufacturers took care of their customers and fixed the caravans post haste. When I replace our caravan this issue will be a major consideration as to which brand we choose. Very disappointed as I thought we were part of a Lotus family.
Just purchased our second Off Grid at the Melbourne caravan expo from Russell and the team at Freestyle RV’s and couldn’t be happier. The lotus brand quality is second to none and the support we received on our previous off grid made our second purchase choice an easy one. Looking forward to more time on the road. Thanks guys.
Great new van great back up service, they even replaced a door we damaged ourselves at no cost. They are great people to deal with
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