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Innes Road Medical Centre

  2. Christchurch Doctor
  3. St. Albans Doctor

Reviews, get directions and contact details for Innes Road Medical Centre

Address: 217 Innes Rd, St Albans, Christchurch 8052, New Zealand
Phone: 03-355 8350
State: Canterbury
Zip Code: 8052


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Reviews
Such a rude receptionist! I called to book an appointment and I was rudely told that i have been transferred to some other clinic. No details were given to me about how and when it happened and receptionist only told that I have changed it myself online. When I told her that I have never changed my GP online, she started to loose her cool and told me bluntly “ no no you are not with us and go to xyz clinic.” I found her manner of telling dictatorial and not advising politely.nThis is such a pathetic service and this is how they treat their patient.
I really did not want to leave a review but as I read reviews here in Google I had similar experiences with them.nnFirstly, one of the receptionist is very unwelcoming and so I felt uncomfortable in asking questions or even ask for any available appointments.nnSecond, one of the older nurses in the practice was very rude as well. Sighing while she was having trouble in taking my blood test and I felt like I had to apologize for being difficult? Never in my whole life have I been treated like that in a clinic/hospital.
Receptionist Bridget VERY rude. Called to make another appointment because the previous appointment was half an hour late and had to leave the day prior told us we “should have said something” when I explained the receptionist at the time was on a call she said “you should have waited”. We had already wait and extra 30 MINUTES. And considering they close at 5 I would have hate to have seen how long we actually waited.
I’m not one to leave a bad review anywhere but every experience I’ve had with the receptionist at this practice has been horrible. One in particular - But the other receptionist has also been extremely rude. I have been hung up on multiple times and asked to wait outside on multiple occasions as I have a mask exemption - But have watched people walk in and out of appointments without a mask or with their masks underneath their chin without a hassle. Patient care is quite clearly not the receptionists priority here. *They should really invest in chairs for those who aren’t allowed to sit inside and don’t have a car to sit in.
This clinic is not suitable for members of the public. During my visits I have found some questionable practices from the clinics docters and the administrative receptionists. Since reviewing some of our own concerns we have decided to escalate our matters further to the health and disabilities commission for enquires. I would like to go record to say this is very disappointing. I strongly advise to the public not to enroll as a patient.
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Innes Road Medical Centre map

Directions to Innes Road Medical Centre with public transportation

Innes Road near Severn Street 100 meters
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Innes Road near Severn Street 110 meters
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Cranford St near Knowles St 110 meters
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Cranford St near Innes Rd 160 meters
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Cranford St near Malvern St 160 meters
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