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Imported Ceramics

  1. Osborne Park
  2. Osborne Park Flooring & Tiling

Reviews, get directions and contact details for Imported Ceramics

Imported Ceramics

Story

Tile Supply & Instalation



"We are an Western Australian owned and operated ceramic tile supplier to Perth's leading Builders & Architects. We import all our tiles direct from the manufacturers in Italy & Spain to ensure the highest quality material and latest styles. With over 40 years of experience, our team can help you make the right choice and provide the best advice no matter your style or budget. Come see us today!"
Address: 19 King Edward Rd , Osborne Park 6017, WA, AU
Phone: (08) 9445 6444
State: WA
City: Osborne Park
Zip Code: 6017


Opening Hours

Monday: 08:30-17:00
Tuesday: 08:30-17:00
Wednesday: 08:30-17:00
Thursday: 08:30-17:00
Friday: 08:30-17:00
Saturday: 08:30-16:00

Update Info

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Reviews
Paid for my tiles in full 14months ago. When called up for delivery they didn't have my tiles in stock. Lied and tried to say it was a warehouse error putting the wrong tiles aside. Caught them out on their lie as they sold my tiles and replacement delivery had been delayed. Now delayed me moving into my house by 2 months whilst waiting for another delivery of tiles to come from Spain. Missed the spot with my original tiler. Manager said their tilers would match my quote, which was another lie as they wouldn't match my tilers quote. Had to find myself a different tiler. All they gave in compensation was $120 worth of grout. Didn't supply enough grout to finish the job. Rudely had a dig at my tiler for using too much grout, quoted me almost twice the price for another bag grout - purchased it elsewhere as didn't want to give these guys another cent.
We stepped in here by chance looking for some splashback tiles. We got a really good rep who showed us some choices and we selected one which we really liked. He showed us 2 or 3 which would suit n it was spot on. Nice and spacious shop with plenty of selection
I had a lovely experience here. I had an odd request for tiles and the assistant had really helpful ideas and was very interested in my project. I came away with lovely tiles and can't wait to put them in place. Thank you
Had been looking for a decent range of feature tiles for a long time, driving around the whole city, only found limited choice of colours and style and majority to be ordered and delivered weeks later. I finally found these guys at imported ceramics and was amazed with their range. Fell in love with five different tiles for our splashback and all were in stock ready for collection. Helpful staff and awesome experience overall. Thank you!
If I could give this company zero stars I would. Back in January we put a deposit down to secure floor tiles. A few months later I received a call from a representative from Myaree and asked if they could sell the tiles we had secured to another customer. We agreed as it seemed the right thing to do . We did not need them until August and we had been assured the next shipment of tiles would be here in July. Come July I was told 13th August. That turned into the 4th September. We are now at the point our build cannot progress without the tiles. I then ask for a refund of our deposit so we can proceed with another option offered to us by our builder. Mark Ryan from Osbourne Park said they would offer no refund and that we simply had to wait. He didn't care about our circumstances at all. Even after we let them sell the tiles we had secured with our deposit. After lodging a compliant with consumer protection and then following up to see if the tiles had arrived which they had not we were eventually given our money back. This company does not care about it's customers at all and is clearly happy to lie and waste your time. I would seriously recommend staying well clear of Imported Ceramics. Take your business elsewhere.
Shocking place to do business. I complained that the tiles supplied to me where not square most were approx 3-4 mm out. They said this is consistent with tiles and its the rustic look that they are trying to achieve. I understand they are not rectified but every tile being out so much is just ridiculuous. I returned the faulty tiles and they had the cheek to charge me a restocking fee. Avoid at all costs, there are plenty of other tile shops around osborne park. I was also about to order 200sqm of tiles costing over $10,000. Suffice to say that order will not be going ahead
LOVE my tiles. I was nervous about the Frammentas as I was concerned it would look like polished cement, but I have had so many compliments even the blokes have commented. Glad I listened to my daughter. Myree and Osborne Park stores were all great to deal with. Andrea was very helpful.
Happy with the tiles, but overall a really negative experience that left us and our tiler very annoyed. We chose tiles and trim on a Saturday - when ordering we double checked that everything was in stock because our tiler was coming first thing Tuesday morning. We were told it was all in stock... so we paid. Only to find out once we were in the storeroom/pick area that the trim was not in stock .... it would be ordered but it would come in time for the tiler. Roll around to Tuesday mid-morning - the trim is still not there.... After numerous phone calls back and forth with Imported Ceramics telling us the courier is 'on his way'. At 1pm Tuesday we are told the courier has finally arrived and the trim is at the showroom and to come and collect. My husband goes to collect and there is NO trim there.... so he has to drive all the way out to Wangara to collect. All the while the tiler is mid-way through the job and rather annoyed. There was zero compensation from Imported Ceramics for their mistake. We will not be purchasing from here again.
On Saturday 14th March I experienced one of the most traumatic “retail” encounters in my life. I had extra tiles I needed to buy and had a credit note on file. Little did I know, that because I didn’t bring the said note with me thinking it would be on their system, it prompted the male Store Manager to interrogate me, demanding to know why I had the credit note, implying the credit note didn’t exist, refused to do any in his words “business with me” until I produced it. And “even if I had produced it he wouldn’t guarantee they would honour it”. As it was a Saturday I tried to explain I had a credit note and would be prepared to purchase tiles and negotiate a credit once I was able to bring in the note “on the Monday”. As it turned out that credit note expired in January. But the issue wasn’t about the money. The store manager barely let me complete my sentences, was condescending and I have never in my 50yrs ever come across such patronising service, arrogance, belittling, rudeness and disrespect in my life. As my daughter and I quietly left the store he noticed and yelled from across the opposite end something about looking forward to seeing my paperwork - a very provocative and completely unnecessary act. I advised him that I would refer the incident to the owner Ceramic Distributors Pty Lts, Imported Ceramics and that they would be hearing from me – which I did. After producing my credit note and discussions with the Director of Ceramic Distributors who although caustically apologised for my “experience” and offered to negotiate something should I still wish to buy something. I politely declined. I advised him, that after my encounter with the Osborne Park store manager I walked across the road to Trend Ceramics where the service was second to none and I happily made my purchase. This isn’t about the money, nor the credit – it’s about the lack of courtesy, rudeness and disrespect to customers. I am a 5ft woman – and I can guarantee I wouldn’t have received such a judgemental and mocking response had I been a man. I am sole parent renovating my home – they can keep my money, and I would never want anything to do with them. I would never ever ever recommend going to Magic Tiles in Osborne Park whilst that same store manager is in charge – and if he ever moves or finds a job elsewhere I would walk straight out again.
We visited the showroom during our prestart and was nicely guided by Guilia on tiles selection to match our benchtops and wet areas, we were very happy with their service in the showroom! Fast track to construction completion, it was very easy to arrange the tiles delivery and several push-back on schedule were handled with no worries at all! We'll be back to order more tiles from them very soon.
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