Home Timber & Hardware - Minto Home Hardware

Unlike Bunnings. These guys actually want and can help you out. They know what you're talking about.
5 7 years ago (30-09-2017)

Excellent customer service, a guy on the floor asked if I needed help, I did and he was absolutely wonderful with all that I needed. Got to the checkout, I asked if they sold water (I was dehydrated and filthy from working in my backyard-they told me they don't sell water but the manager handed me a bottle! A happy customer!
5 8 years ago (25-12-2016)

I arrived at 6:30am when trucks were coming and going and realised that the door displayed an opening time of 7am. I had left my long gaiters (protection for legs when using a whipper snipper) at home and expressed my problem and desire for a new pair to the manager standing at the door. He arranged for a staff member to find me a new pair in the store while it was closed and all the lights were off. He brought them to me, still gave me trade discount, and was happy to take my eftpos card for $3.95 without any whinging. Most retailers would either refuse it, have a huff, or ask for additional purchases. The whole experience made me so happy and got me out of such a pickle that I sat in the truck and typed this out. Something else this crowd is good at is ordering stuff in that they don't have on the shelf. Bunnings usually charges a fee for this and they often order the wrong item. This crowd does it for free and they get it right every time. I live in Castle Hill (50mins drive away) and they have often offered to place my special orders in the cabin of one of their timber or soil delivery trucks for delivery to my front door when they happen to be in my suburb. I know... it's all hard to believe but it's all true. Give them a go!
5 11 years ago (12-11-2013)

Real customer service - product knowledge - comparable pricing
5 10 years ago (23-07-2015)

Good
4 8 years ago (03-12-2016)