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Reviews, get directions and contact details for Higher Ground

Higher Ground

About

Higher Ground, opening May 2016, is the latest cafe from the team behind The Kettle Black and Top Paddock

Address: 650 Little Bourke St, Melbourne VIC 3000, Australia
Phone: (03) 8899 6219
ua.moc.enruoblemdnuorgrehgih@ofni
State: Victoria
City: Melbourne
Zip Code: 3000


Opening Hours

Monday: 7:00 AM – 4:00 PM
Tuesday: 7:00 AM – 4:00 PM
Wednesday: 7:00 AM – 4:00 PM
Thursday: 7:00 AM – 11:00 PM
Friday: 7:00 AM – 11:00 PM
Saturday: 8:00 AM – 11:00 PM
Sunday: 8:00 AM – 4:00 PM


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Reviews
I really enjoy places that keep their old architecture alive, and Higher Ground is definitely one of those special spots. If you find yourself in Melbourne, I highly recommend checking it out. My husband kindly made a reservation for my birthday, and the experience was wonderful. The food was fantastic, and the coffee was truly divine. Since we mentioned it was a birthday celebration, they surprised us with the cutest red velvet cake to mark the occasion. The portions are quite generous, and we both found it hard to finish our dishes—those hotcakes absolutely a must-try and the mango pudding so refreshing. Luckily, they provided us with takeaway containers for our leftovers, so we could enjoy more later.
The food may not have been quite to our taste, but we still shared everything among ourselves and finished the dishes. Beef Burger was the best onennUnfortunately, the service was extremely disappointing. The staff came across as rude and unfriendly, and we had to wait a long time just to get someone’s attention to take our order.nnIf the staff are struggling to manage orders efficiently, I would suggest introducing a QR code ordering system so customers can order online without having to wait so long or deal with unnecessary frustration.nnWhat made the experience even worse was the way some staff spoke to us. While we were trying to place our order, some family members had already ordered, while others were still in the middle of saying the names of the dishes. One staff member interrupted us and asked, “Are you ready to order yet?”nnExcuse me? I was literally in the middle of ordering. Why the rush? We were trying to order our food, not wasting your time.nnGood customer service is just as important as the food itself. Even if the food is decent, rude communication and an unwelcoming attitude can completely ruin the dining experience. I hope the restaurant takes this feedback seriously and improves its service.
Amazing atmosphere, crazy busy as well, booking recommended. The prawn toast benedict was the highlight of my meal and had amazing traditional Hong Kong elements to it whether it be the prawn toast or the Chinese doughnut. Just amazing. The expresso cloud was great too.
Service was great and the staff were very helpfulnnWe had the spicy scrambled egg and hot cake.nnThe hot cake was nice but the scrambled egg lacked seasoning. To be honest, a bit overpriced for what was given.nnNot a must if you visit Mel.
Back again after a while, and it’s just as good as I remembered!nThe food, the atmosphere, and the friendly staff never disappoint. I especially love the open kitchen!nThe food itself might not be anything extraordinary, but the whole atmosphere makes the experience a 10/10.
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