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Hertz

  1. Sydney
  2. Sydney Car Hire

Reviews, get directions and contact details for Hertz

"Welcome to Hertz Car Rental - Sydney Downtown HLE. Select this location to begin your car rental experience, or choose from thousands of other locations, each with a variety of vehicles for you to choose from including luxury and sports cars, SUVs, electric vehicles EVs, vans, trucks and more."
Address: 65 William St , Sydney 2010, NSW, AU
Phone: (02) 9360 6621
State: NSW
City: Sydney
Zip Code: 2010


Opening Hours

Monday: 07:30-17:30
Tuesday: 07:30-17:30
Wednesday: 07:30-17:30
Thursday: 07:30-17:30
Friday: 07:30-17:30
Saturday: 08:00-16:00
Sunday: 08:00-16:00

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Reviews
Pick up car was smooth however the person who handover the car to us just said “it’s yours” and hand us the key without explaining anything on how to operate or use the car. Got hit by the car seat due to some stupid design to access the 3rd row of seat. They expect you to figure out everything yourself best to read the car manual or which the review before you book. The return location we choose to be at William street, so we follow google map to WILLIAM street! After arrive then realize that William street is the shop itself NOT a car return location. The exact return location is at the back around Yurong lane. Which this important msg was not explain in our booking email or during when we pick up the car at all. Apparently they said is in the printout paper which handover to us when we collect the car. Who will read the 2 pages or fine print after collect the car? Overall car is clean and working fine that is why I still give 3 star. I wanted to give 2.5 star if there is such option. I think for big company like hertz I expected more.
They told me the invoice will be sent in a minute. I got an email 36 hours before and I could not open the link
A seamless experience. Nice large clean and spacious office and the experience was very efficient. The staff were polite and friendly.
Disappointed at the first deal with them. Assigned SUV did not arrive at the right time. We waited for more than one hour for the car to arrive. Wash room facility is very poor for customers.
The staff were very helpful and kind at drop off. Easy to find location.
The Hertz agent brazenly says for a walk-in its $$300 a day but in reality it isn't: the agent tacitly slaps on all optional extras. Desperate in an emergency, you swallow your pride. Then they say it's a SUV, the only one left. But it turns out to be a tiny wobbly two wheel drive lo-undai dressed up as a mini star trooper. The electronic contract and signature is hilariously absurd and convoluted. You stand there at the counter, right there and ready to sign on the printout, but no: they make you go through a sms mobile phone multi clicking rigamarole, lying brazenly 'its for the planet'. And then they print it out anyway. And yes, the parking arrangements are a joke. Five levels down, then you are stuck at the exit gate until two guys in blue overalls come to glare at you and let you out, five minutes later. Aw, it Hertz so much. Never again.
The car park has a lot of narrow turns and the levels can be confusing when you’re trying to get out. You also need to get out of the car and cross the street to get a man’s attention to open the gate when exiting. It was kind of confusing but they were friendly so.
Excellent service from Marie Christine. I was having difficulty leaving quarantine in Sydney and returning to Newcastle without breaching restrictions. She was fantastically helpful and advised on everything that needed to be done before any booking had been secured. Great work. I'll be sure to use your company in the future.
Somehow getting a car took incredibly long time for everybody. I did all the prep work check-in, entered my details correctly etc., and still it took ~15 minutes to get the contract with no changes from what I booked earlier to be signed. On the positive side, garage side of the operation was super efficient and quick.
A very friendly team working here. Welcoming and go the extra mile to answer your most ardent questions. The storefront is bright and clean. The collection depot is in Riley Street, a couple of minutes walk from the store. They trade 7 days a week from 7:30 am to 5:30 PM Monday to Friday & 8am to 4pm, Saturday and Sunday. It's not far from the Australian Museum or use Hyde Park House hotel as a landmark or just Google maps the address.
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