Hayden Real Estate

Reviews, get directions and contact details for Hayden Real Estate - Torquay

Address: 19A Gilbert St, Torquay VIC 3228, Australia

Phone: (03) 5261 2101

Website

State: Victoria

Zip Code: 3228

Opening Hours

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

After being a tenant with Hayden for the last 4 years I'm really disappointed in the service we received.  A few of the issues we dealt with during our tenancy were: 1. Maintenance requests being ignored. On 11 April 2022, I raised a maintenance issue with our property manager. Despite several emails and phone calls following it up over the course of 9 months, I was met with limited assistance. Upon vacating the property in January 2023, the maintenance issue had yet to be resolved.  2. Lack of communication. The lack of communication both to tenants as well as within Hayden Real Estate Torquay  is alarming. On numerous occasions, we contacted the office to speak to our property manager about various things during our tenancy, and never once were our phone calls returned despite being told that the message would be passed along. Additionally, whenever the property manager changed which was several times for us we were never informed, so when I did need to speak to the necessary person I didn’t know who I was meant to be contacting.  3. Arrears issues. This is a really important one to note for anyone currently renting or considering renting through Hayden as it may affect future applications with other agencies. Hayden’s way of processing rent is to set up a direct debit on their side and they are the ones to organise when the money will be debited. For example, our due date for rent was the 3rd of every month, they would process it on the 3rd, which occasionally would fall on a weekend, so was, therefore, not processed until a few days later. As a result of Hayden operating this way, it red-flagged us with other rental agencies for having arrears. When I contacted our property manager at Hayden to discuss the issue and request a letter explaining that we were never late on rent, she was less than helpful making it feel as though what I was asking was a massive hassle for her despite it impacting us greatly. She said that she would do the letter either that afternoon or the next morning, of course, it wasn’t done and I had to follow up the following afternoon as it was an urgent matter for us.  4. Disorganisation. We broke our lease 6 months early, however, gave plenty of notice for this. An initial inspection for prospective tenants was arranged and when I contacted the real estate agent a few days later querying how the inspection went and if a second one would be needed so we could plan accordingly, the response I received was: Thanks for touching base the open went well.  I am hoping I will not have to hold another inspection as there are some applicants which I will process today.  Despite this response, it was to our surprise when packing one day that an additional inspection was held for prospective tenants, in which we were not made aware of despite the Victorian Consumer Affairs stating that agents must give written notice within a certain time frame to hold inspections. This ties in with my point about the lack of communication within the office. We had called 2 days beforehand to speak to the relevant staff member and were told that she was not returning from holidays until the next day and our message would be passed along and they’d get her to call us. We were never contacted, yet had we been she could have given us the necessary notice. I was also informed that the applications that were meant to be processed 2 weeks prior had not been “because her boss sent her on holiday”. Consequently, this severally delayed the process of finding a new tenant.  These are only a handful of the issues we experienced during our tenancy, each which I feel was met with what I can only describe as rudeness. In my opinion, it feels as though there is a massive lack of care towards their tenants, and I wouldn’t be surprised if this is extended to their staff as well due to the high staff turnover - which speaks volumes in itself.

Brent Hartigan and the team were first rate and provided great service through the whole purchase process. Recommend Brent and the team for either your selling or purchasing needs on the Surfcoast

5 star work from Cynthia and Julie at Haydens.  You get what you pay for with property managers. The quality this crew brings to their service is worth exponentially more than the marginal additional cost relative to some of their competitors. The team know the area, know how to get properties rented with good quality folks and know how to communicate.  They are a good bunch and worth every penny. Get around them!  Happy customer for multiple years. Great work guys

Wasted an hour driving to look at online commercial  listing that has sold sticker on sign in Torquay. Bet if I check again in a week it will still be up! Not acceptable

We recently purchased a property through Simon at Hayden Torquay. From the outset we appreciated Simon's responsiveness, attention to detail and willingness to collaborate with all parties to achieve a win/win outcome. In a highly competitive seller's market, as a buyer Simon's professionalism meant a lot.

Hayden have been our Agent for 2 years and they have been a joy to deal with. We had our hot water service burst and our property manager Enzina Crick-Alexander ensured we had a brand new service installed within 3 hours. Amazing woman to have on your side. Highly recommenced.

5 star rating for Hayden as well as the property Manager - Emma Carletti, very professional service right from the get-go. Emma is very pro active in her approach, friendly and an absolute pleasure. I have never had to follow-up on any queries as she has always got back to me within an hour or two, tops! Definitely a responsive and efficient rental agency - rare to find these days in the competitive market out there!

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Reviews, get directions and contact details for Hayden Real Estate - Torquay

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