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Harvey Norman

  2. Lower Hutt Electronics Store
  3. Lower Hutt Store
  4. Lower Hutt Department Store

Reviews, get directions and contact details for Harvey Norman

Harvey Norman
Address: 28 Rutherford Street, Hutt Central, Lower Hutt 5010, New Zealand
Phone: 04-894 8200
State: Wellington
Zip Code: 5010


Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 9:00 AM – 5:30 PM

Update Info

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Reviews
Dear Harvey NormannLower HuttnnI wish to express my sincere gratitude for the exceptional service I received at your store. The professionalism, dedication, and charm exhibited by your staff, Anoop truly deserves recognition.nnI would like to highlight Anoop, who went above and beyond to assist me. His extensive knowledge and helpful demeanor made my shopping experience both enjoyable and memorable. It's rare to find someone so truly committed to helping customers find exactly what they need, and Anoop's kindness and compassion was evident throughout our interaction.nnThe entire team at Harvey Norman Lower Hutt embodies outstanding customer service. Your warm atmosphere, coupled with the expertise and attentiveness of your staff, sets a remarkable standard in retail. It’s clear that each of you is passionate about ensuring customers feel valued and supported.nnThank you for making my experience so positive! I look forward to visiting your store again soon.nnWarmest regards,nNing
Murray at the Lower Hutt store helped us immensely with the purchase of an oven years ago. Recently Murray gave us detailed information about a new dryer for us to make an informed choice. We live our new dryer. Murray's product knowledge and personal service is superb. In recent times it is not easy to find someine with these sales qualities. Thank you Murray.
I visited the two Harvey Norman stores in Wellington, the downtown store and the Lower Hutt store, and had a very good experience in both.nIt contains almost everything you need for the home with a wide choice of products.nThe store is nice and well organized.nEddy and Tim were very good advice with clear and helpful explanations.nThe staff is friendly and available.nVery good value for money.
Lots of selection. We came here few times, bought headphones, heaters, ninja appliances, etc. Looking for vacuums next trip for our new place. They have lots of choices to choose from. They located the highest floor, lower floors have lots of furniture selections, and ground floor they have pets supplies store
Extremely Disappointing Customer Service ExperiencennI purchased an office chair from this store, and a component broke during the warranty period. When I reported it, they acknowledged the issue and agreed to repair it but said they didn't have the parts in stock. They promised to contact me once the parts arrived.nnThey never did.nnWhat followed was eight months of me chasing them repeatedly. Eventually, they agreed via email to swap the chair for a new one. Problem solved, I thought.nnWhen I arrived at the store with their email confirmation in hand, the manager refused to honour the swap, claiming the warranty had expired. I had to spend over ten minutes explaining that the chair broke within the warranty period, that I had reported it within the warranty period, and that the only reason eight months had passed was due to their lack of follow-through.nnOnce he finally understood, he backtracked again, now saying he could only replace parts, not the whole chair. Fair enough. But then he told me I'd have to do the swap myself and dispose of the broken pieces at my own expense. When I pointed out that a council rubbish bag wouldn't fit a chair frame and a trip to the landfill would cost more than the part itself, he reluctantly agreed to take the broken piece, but still refused to actually fit the replacement. I ended up doing it myself in the middle of the shop floor.nnI've shopped here many times before, but this was by far the worst customer experience I've ever had. The manager was dismissive, argumentative, and unwilling to listen. I sincerely hope someone in leadership addresses this behaviour and reminds him that customers deserve at least some basic courtesy and respect.
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