GOLD & GEMS

I used to have my own trusted jeweller for over 10 years.They recently closed down, i was looking for a new trusted jeweller.While shopping in my local Shopping centre, came to this "Gold & Gems" shop with intention to change leather wrist strap on my favourite wrist watch my "Gucci".I have them for over 20 years.When i pick up the watch i did not check them, because i was trusted the person who was serving me.Also i was preoccupied with giving the gold ring for resizing to the same person.However when i came home and checked the watch immediately what shocked me was crushed black onyx crystal on the crown of the watch.Next day early morning i rushed back to the shop, where the different shop assistant after consulting the person who was assisting me before totally denied any wrong doing and was arguing with me in the shop about how good the company is and how great thee are. No assistance or compensation was offered. I left shop totally gutted.About 15 min. later i received a phone call from the person who was taking my order for replacement in the first place and asked me if i still want my ring to be resized by them. You can guess my answer.It was the first and last business i have with this company
1 7 years ago (13-03-2018)

I have been here multiple times over the years and the service has been impeccable each time! I love their stock and the price is fantastic for quality! Wendy and her staff are so helpful and very knowledgeable ❤
5 7 years ago (01-04-2018)

Had an excellent experience at this store when trying to find an engagement ring. Was served by Raj who has friendly and very helpful. I will be going back again when I need quality service and jewellery.
5 7 years ago (22-03-2018)

I can't thank GNG enough! I love my custom Morganite and diamond ring. Fantastic price and service.
5 7 years ago (22-03-2018)

Excellent customer service and a unique range of designer and fine jewellery! Highly recommend if you're looking to get an engagement ring made, they cater for your budget and requirements.
5 7 years ago (14-06-2017)