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Fujitsu General

  1. Lower Hutt
  2. Lower Hutt General Contractor

Reviews, get directions and contact details for Fujitsu General

Fujitsu General
Address: 109 Port Rd, Seaview, Lower Hutt 5010, New Zealand
Phone: 04-568 8761
State: Wellington
City: Lower Hutt
Zip Code: 5010


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Reviews
Bought a Fujitsu heat pump less than a year ago and during recent summer months put it on cool mode then the inside unit started dripping with water. I phoned the company that I bought it from and they said it sounded like the coil had moisture on it hence the dripping. Had a further look and found that there were a number of electrical wires near where the water had accumulated so I contacted Fujitsu head office NZ. This is their response: "Thanks for your email. Water/condensation can form on the coil of heat pumps when running in cooling mode, especially if the fan is being used in a very low speed. This is more prominent when the humidity level is high in the room. All units have a drip tray in them and should have a drain hose attached to the unit that will allow this water to run away safely. I would suggest running the unit in Auto or high fan speed while in cooling mode to help the air flow move the condensation away. There are no issues with the mix of water and electrics as the electrics are well away from where any condensation would form. " I've used other brands of heat pumps before on cooling mode and this is the first time I've had water dripping from a Fujitsu make. This is the first and last time I have buy Fujitsu, don't make the same mistake I did.
7 years ago (12-02-2018)
We supply and install Fujitsu Heatpumps along with several other high end brands. Fujitsu, in my experience, are the best company to deal with. Fujitsu always have an enormous amount of new systems in stock, the warranty process is simple and well supported. The units are top quality and on the leading edge of development.
8 years ago (02-07-2017)
My ducted heatpump was December 2015 during their promotion. We started using it during the end of May 2016. It was all working great until 23th of August when the system stopped working as it should. I thought it was too cold and I set the thermostat low. The following day I found out that the outdoor unit was not working. Rang Fujitsu and asked me to call the installer. The next day the technician came over to check what was wrong. It was said to be the PCB board that provides power to the outdoor unit was busted. The first response was great as they came over the next day. The replacement unit was installed on the 5th of September which was quite a while. Only to find out that the system is still not working. Tech said something else must have broke during the process. Rang Fujitsu to complain that the turn around time was not acceptable and only to find out it was not working. Fujistu does not have any accountability and passed them on to their so called network of certified technicians. Tech is recommending to replace the whole outdoor unit but still have to wait from Fujitsu. After more than 2 weeks and counting still no action and clarity when my heatpump will be restored. Fujitsu product is NOT RELIABLE and their customer support is MUCH WORSE. NOT RECOMMENDING FUJITSU. Save your selves from all the hassle.
9 years ago (07-09-2016)
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