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freedom

  1. Fyshwick
  2. Australian Capital Territory Furniture Store

Reviews, get directions and contact details for freedom

freedom

Story

With an extensive collection of furniture and homewares, freedom offers complete home solutions.



"Freedom is Australia's leading retailer in furniture, sofas and homewares, including Australian made mattresses. Enjoy stylish products and design your world with flexible finance options to suit you, plus Click + Collect for same day pick up."
Address: Canberra Outlet Centre, Shop 27, 337 Canberra Avenue, Fyshwick ACT 2609, Australia
Phone: (02) 6280 7210
State: Australian Capital Territory
City: Fyshwick
Zip Code: 2609


Opening Hours

Monday: 10:00 AM – 6:00 PM
Tuesday: 10:00 AM – 6:00 PM
Wednesday: 10:00 AM – 6:00 PM
Thursday: 10:00 AM – 6:00 PM
Friday: 10:00 AM – 6:00 PM
Saturday: 10:00 AM – 6:00 PM
Sunday: 10:00 AM – 6:00 PM

Update Info

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Reviews
My Freedom entertainment unit not a flat pack was found to be damaged during the shipping somehow. The warranty claim was logged online and a replacement unit was delivered two weeks later amazing because the initial unit took four months. Fantastic after sales service as I would have been happy with a repair, but now I have a new unit.
Do NOT purchase anything from Freedom unless it is in stock otherwise you'll be waiting forever with excuse after excuse. Purchased a bed frame before Christmas, with a 6-8 week lead time... delayed from February to March, then mid April... then told mid May. Got a full refund which I'm thankful for the manager understanding. In store customer Service was nice - no fault to them. Online customer service responses were very poor.
Disgraceful Behaviour We went to the store today to seek a refund on a lounge that was quoted as having an 18-20 week lead time on the order which keeps getting bumped to a later date, month after month. Apparently these lead times mean nothing even though we confirmed when we place the order that the lead time was already extended well beyond pre-Covid timeframes to cover for Covid delays. Buyer beware. Their contract for purchase is apparently all one way and lead times mean nothing and everything on the back of the order excludes you the buyer from having any rights. I politely explained to the young sales rep why I was there and she did not hesitate to go and seek someone who could help. I waited patiently... And then the store manager arrived and things went downhill from there on his part. For a store manager to outright falsely accuse a customer of being aggressive and seeking a fight is unbelievable. I was nothing but polite. The funny thing is, the exact same thing happened to my wife two weeks ago. This is looks to be the way they train their staff. After several weeks of annoying harassment from the store, chasing payment for something that has not even been proven to have arrived, being openly lied to by the manager in emails and no commitment to when an item will be delivered if you do hand over the rest of your money. We decided to cut our losses and pay the exorbitant cancellation fee of 20% which the manager refuses to disclose how this fee has been calculated even though the contract of sale only states 'reasonable' rather than hand over any more money to this company. I don't see how for one minute that 20% is reasonable when what we were told was one of their most popular lounges in a standard colour, surely they just move it forward to the next order in the 6 month waiting list line or orders. I will never shop at Freedom Furniture again thanks to their extremely poor customer service, their lies and the disgraceful way that their managers have behaved to me and my wife. I only wish I could award ZERO STARS
It's a lovely place and the staff is friendly and helpful... I try not to go there often as I always end up buying stuff...no regrets though. I just can't help it. You think of something and you can actually find it there. Cost wise... if it is expensive then I save and visit after a while. But I do get it . As everything is amazing there.
I have recently relocated from Europe and as such needed to furnish my apartment. I purchased the 'most loved' Westport sofa and waited months for it to arrive. When it finally did, unfortunately it did not fit into the elevator and the delivery personnel refused taking the stairs. I was told I had 2 options: either they would take it back, or they just leave it on the ground floor and I deal with it however I wanted. I fully paid for the delivery. I was also advised that this happens all the time. In the Fyshwick store, I was advised that: a I need to pay $250 cancellation fee, despite the fact that I never cancelled the transaction b I was also refused a refund because it was my responsibility I contacted the Sydney office, however I was advised to talk to the store manager in Canberra. When I visited the store the very reluctant sales person said that 'he has gone for today and was not coming back'. I have tried various avenues to resolve but no one is giving me an answer. According to the terms and conditions, It is the customer’s responsibility to ensure correct delivery address and access details are provided to Freedom. Upon ordering the sofa, all details were accurately provided. Unit 420 clearly indicates a 4th floor apartment. Coming from Europe, where they deliver everything to your door, the fact that the delivery can be denied never crossed my mind. Neither I was advised by Freedom that this particular sofa 250cm in length, just like an average IKEA 3 seater cannot be delivered to apartments. The sales person was rude and became very frustrated by my questions that remained unanswered. However, the fact that the store manager refuses to talk to the customers is inexcusable. Please do not send me your automated response. I would appreciate a refund for the most loved sofa that was taken back to Sydney in its original packaging and will be sold at a much higher price.
Terrible experience. Ordered a King Bed on 30 December 21 over 3 months ago and still waiting for it. I got notified 2 weeks before the latest expected delivery date that it will be delayed another month. Simply not good enough. My wife is pregnant and we desperately need a bed. There was nothing Freedom could do about the situation. They need to be more open and honest prior to purchasing on expected lead times.
Had a wonderful experience purchasing from Peter at Freedom Fyshwick this weekend. He took the time to discuss different options for our couch and even picked out the perfect coffee table to match! A+ customer service
The product range is nice but the staff behavior is disgraceful. I will rather go somewhere else where the staff is not rude to the customers.
Terrible experience buying an ottoman from Freedom. I was told it would be a 4 month wait. I waited 6 months and then was told the ottoman just didn't arrive when they expected it. Their only solution was to reorder it which would take another 19 weeks. I have now cancelled the order. So essentially they wanted me to wait 10 months for a single piece of furniture. Do not trust Freedom.
Freedom furniture must be doing exceptionally well financially if they turn away cash buying customers. I wanted to purchase some items a few days ago only to be advised by male cashier the cash machine next to him was closed and the register in front of him accept cards only. Needless to say I purchased nothing, they definitely were not run off their feet, and I was the only customer at the time. I have been buying from Freedom for over 30 years and wasn’t impressed with don’t care attitude. I live on the other side of town making a special trip. Very very disappointing hence ONE STAR rating.
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