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Four Seasons

  1. Auckland
  2. Auckland Modern European
  3. Auckland New Zealand

Reviews, get directions and contact details for Four Seasons

Four Seasons
"4 Seasons is the home of Broil King BBQs and Galaxy Spas on the North Shore. We're an Escea gas fire premium retailer and have a huge range of wood fires on display. Complete your outdoor living with bbqs, outdoor heating, outdoor furniture and umbrellas - ask us about a package deal!"
Address: 55 Wellesley St AUT , Auckland 1010, AUK, NZ
Phone: +64 9-921 9936
State: AUK
City: Auckland
Zip Code: 1010


Opening Hours

Monday: 18:00-20:00
Tuesday: 12:00-14:00
Tuesday: 18:00-20:00
Wednesday: 12:00-14:00
Wednesday: 18:00-20:00
Thursday: 12:00-14:00
Thursday: 18:00-20:00

Update Info

related searches: Four Seasons Hotel, Four Seasons BBQ, 4 Seasons outdoor furniture NZ, 4 Seasons north shore, 4 Seasons Tower Junction, 4 Seasons chch, 4 Seasons Wellington, Four Seasons Nails
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Reviews
Based on our experience my advice is DO NOT purchase anything from this company. Our outdoor sofa was delivered damaged twice. The customer service has been terrible - poor communication, broken promises, zero care. The parent company Retail Links has some kind of system going where it's impossible to find out who's in charge and if they don't want to answer your question, they simply ignore you. Six weeks since purchase we finally have a functioning sofa, but we still have their broken property in our garage with no communication on when it's going to be collected. The time and energy we've spent trying to get what we paid for has been unbelievable. Don't give them your money!
The broil king bbqs are fantastic, but the customer service is shocking. I bought a bbq in January which included a free cover. After the bbq didnt arrive and I had to call them multiple times it was eventually delivered without a cover. Fast forward 8 months and I am still waiting for the cover for my bbq to arrive, and they appear have stopped responding to my attempts to get in contact. Avoid this outfit if you want good service.
Awesome people, bought a spa, it had a recall, but the team at Wairau were super helpful and facilitated the exchange for a smaller spa that is just perfect. So happy with our Capella model, and thanks to Ryan and Vijay.
What can I say. I brought a Broil King BBQ many years ago best decision I ever have made from 4 Seasons Wairau Park. Ordered replacement parts but was stumped how to change the burner. Without delay Sue offered to come out and change for me. Job completed. Broil King BBQ ready to go for another 20 years. Thanks Sue and team at Wairau 4 Seasons brilliant service !!! Totally recommend.
To the manager of 4 seasons. I would like to acknowledge one of your employees called Sue who works at 4 seasons Wairau Park. Has gone above and beyond to help me with my cushion saga, calling me to update me on what's happening and letting me know she hasn't forgotten about me and still working on finding right size/colour cushions after my dog kindly chewed 2 of them up as dog toys ‍. Sue your customer service has been incredible. Thankyou!
Rining around to urgently purchase Simple Silver whilst in Akl this was the only place of 5 that answered my call. Staff was friendly, informative and I was able to quickly drive and get my much needed purchase!
I have received very poor after sales customer service at this store. I had an issue with mismatched cushions with my new Outdoor setting. They do not return phone calls or emails. Not once did the so called manager Stephen contact me directly to rectify my problem. After many calls to the North shore store, where apparently no one was available, I spoke to Sue who was very helpful and put me onto their head office. Unlike North shore store they were very helpful. I suggest you avoid this store and order online. Won't go back !!
We made $5000+ purchase at Wairau branch and experienced the worst customer service ever! : On 19th July we bought a BBQ, a bar table set and an outdoor sofa set. BBQ & bar set were meant to arrive on 21st July so my husband worked from home waiting for it. No one turned up on the day so he had to organise another day of remote working to receive the order. The next day, delivery guys broke the bar table while doing the job. Mistakes can happen but the way 4 Seasons dealt with the situation was not acceptable. After a few days, we called the branch thinking that they would have been working out a solution with the delivery company in the meantime. Not really. During the next 2 weeks, my husband called them 7 times to follow up and always had the same answer: "We are still looking for a solution with the delivery company, we promise to call you back". We bought from 4 Seasons and not from their delivery contractor so why should we wait for their contention to be resolved? But above all why 4 Seasons never call back when they say so? Tired of being ignored, I called back last Thursday to tell them that I can’t wait any more and want a refund. Again I was told to wait for their call in the afternoon. Eventually, someone else called me back saying the similar bar table can be delivered the following week. Please, this is not what I asked. On top of that it looks like the branch has an internal communication issue that affects their customer service. Finally, we received the refund of the bar set. However, 4 Seasons hasn't refund us the delivery fee. To sum up: I lost heaps of time and energy chasing the branch and they want me to pay $160 for a BBQ in a box that was delivered to my place alongside with the broken table. If you wouldn't have offered me to got the BBQ delivered together with the bar set I would have put it in my SUV. Plus your Broil King promo package includes free delivery according to your website which led us specifically to go to your store. So I really don't understand why I should pay for that. Although the delivery company made a mistake, we got angry because of 4 Seasons totally unprofessional customer service. This whole experience was a nightmare and we got no single apology from your team. It really feels unfair for you to charge a $160 delivery fee considering this unpleasant situation and the promotion on your website. Please refund us the delivery fees, please train your staff to call customers back when they said they would, please treat your customers better.
They carry great brands, and I bought a great Broil King BBQ from them which has lasted me 7+ years working really well. Unfortunately I cannot say the same about their support and after sales service, it took me a week for someone to acknowledge my request for parts, and actually place the order, when I needed the parts for our Christmas BBQ. If you go there it feels like nobody is there, and if you call, nobody answers. This may be a December thing, but I feel they could do better.
We bought a spa and wood fire from 4 Seasons and are about to buy some outdoor heaters. Lee was really helpful, explained the pros and cons of the different options and gave us some really competitive pricing. Our wood fire has just been installed. The install team were great, very tidy and explained how to use and maintain the fire before they left. Our spa is due to be delivered next week and they have been very good at working with us to coordinate the delivery details etc. Lee and the other staff have also been very quick to respond to my emails.
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