Flight Centre

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"As part of New Zealand's most prominent travel agency, Flight Centre Lambton Quay is where travel dreams come true. Our experienced Travel Experts can help you with planning and booking flights, accommodation, tours, cruises, car hire, rail travel, and much more. Please visit our website, call us or visit us in store for more information."

Address: Karori Mall, 236-256 Karori Road, Karori, Wellington 6012, New Zealand

Phone: 0800 400 527

Website

State: Wellington

City: Wellington

Zip Code: 6012

Opening Hours

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

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Reviews

We contacted Flight Centre and were quickly put in touch with Gianfranco Belloli. We gave him our brief and our expectations of what we wanted for our first family holiday abroad.  Well, he nailed it, our holiday could not have gone any better, we had the best time and our son will remember this trip for a long time to come, as will we.  We were booked right in the heart of Sydney at Rydge's World Square, where everything was at our doorstep, Coles, multiple cafes and shops, and the trams and trains that took us to every location pretty much to the door step of where we wanted to be!  Thank you GB, you did a great job of making our holiday a massive success. We will definitely be back to organize our next epic adventure with you and the team at Flight Centre!

We had such a great experience booking our trip with Flight Centre Lambton Quay. We dealt with Gianfranco Belloli who helped us book an incredible trip to India at short notice. Everything was seamless and he made it so easy. I would highly recommend Gianfranco and Flight Centre and will definitely choose them to book our next trip. Thanks so much!

We had Calypso book us a family holiday to Japan. Calypso has travelled extensively in Japan and this was a  huge help! We have just returned from the trip she booked for us was absolutely wonderful!!! She really nailed the brief. Having her expert help really took the pressure off and she was very adaptable when we had to make a few changes. Highly reccomnend.

Flight canceled due to covid, they refuse to refund us, insisting on giving credit with the airlines virgin australia who haven't commenced operations in NZ apart from Queenstown. Do the right thing flight centre, give us our money back, and you deal with the airlines, we had a deal with you not the airlines.

Never have I ever encountered such unprofessional incompetence. I’m actually dumbfounded. Staff have no ability to communicate notes to eachother. Multiple attempts to contact to pay!!!! No response. So I visited the branch. Only to be told I needed appointment…. Well if you don’t respond to phone or email??? How am I meant to make one??? Then the wrong accomodation was booked. Then! I’m booked for a single room when I specifically requested 2 rooms. This place is beyond a joke ridiculous. Save your sanity. Just google and book yourself.

I went to flight centre at Lambton Quay, Wellington and Gianfranco Belloli GB attended me. I must admire GB is a Superstar   He worked with me very patiently and customised all the services according to my needs.  He even followed up for the pending confirmations both with the airlines as well as with me.  I have never seen such an awesome person and such excellent customer service that he delivered  Besides, he did not make any mistake in any service - he is really thorough with his work and an extremely committed person  GB - Keep doing the great work  Cheers Ripu

In the middle of our conversation the Lady  picked up the phone and had me wait there. They refused to answer a question of mine until I booked something with them. The question concerned the visa for my travel destination. Then she wanted to pressure me into booking something with them. One Star is really a lot for this "service".

You would hope travel agents post covid would be friendly and inviting. This place was not - staff were rude, dismissive and unhelpful. Please get your staff some interpersonal skills and treat all customers of all cultures with respect.

I didn't travel first class, but service from Lendl Oosthuizen certainly was! It took a matter of minutes for Lendl to help be secure a flight from Wellington to South Africa departing 17 hours later!  All it took was a quick phone call and explanation of the emergency and Lendl expressed her compassion by making this experience seemless.  There's too little stars to rate Lendl's help, so 5/5 will do!

Travel agent was very unhelpful and refused to provide a quote unless we were prepared to put a non refundable? down payment through at the same time.

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