Flight Centre Forest Lake

Would not recommend this particular branch to anyone. Went in one day requesting for a quote honeymoon package. Had to follow up three days later and finally got the quote one week later. Asked for a requote and rang the agent for an update and was met with the response that they have a backlog and will get to it when they can. One week on have yet to hear from them. Poor service.

Would not recommend Flight Centre to anyone. Went to my local Flight Centre office to book an international flight. The office refused to help me book an airline that they said wasn't a preferred carrier and wouldn't bring up my suggested preference on the screen even though it comes up on their website. Went home and booked my better and cheaper flight online with Flight Centre. When I recieved my itinerary it didn't have my middle name even though I made sure it was typed in. Rang Flight Centre customer service within minutes and explained the problem and was told it wasn't it wasn't their issue to sort out and I would have to contact the carrier directly even though the booking was in Flight Centres name and payment went to them. I then asked for the contact number for the carrier and was told to look it up on the internet. Flight Centre just wiped their hands of the whole issue. After ringing the carrier they sorted the problem within 24 hours very efficiently and now my itinerary has my full name as in my passport. Will never use this company again and have already advised all my family, friends & followers to use different companies.

Shockingly rude and obnoxious staff. In particular the manager. Save yourself the insult and go to another more welcoming branch

The service here was abysmal. I would have been less concerned if they kept in contact to advise of their progress, but making promises to complete work by the end of the day, then never completing it was really stressful, especially with a trip only a few weeks away. It took 7 days of chasing the agent up every single day, calling and emailing and going in twice, to be promised it would be done, and never happening. Eventually I had to go in and sit across from the agent for 2hours to ensure they completed the booking. Incredibly disappointing and won't be back.

Teonie , flight Centre Forest Lake, assisted me with flights for my parents travelling from South Africa to Australia. Teonie has been most professional and went over and above to find suitable dates that fitted my affordability. It's not very often that one would find such professionalism and caring attitude.

Katrina was amazing! Thank you so much for booking our last minute trip and dealing with all my specific requirements for our hotel, cannot wait thank you again!

I would give zero if I can, the manager sent internal msg not to take me as I have booked with someone else. But It was the first time I went to flight centre. Hopeless don't even bother going there. Book online and save your time.

Katrina was angel sent from heaven with out wings. We booked flights to Sri Lanka from Singapore airlines through flight center forest lake. She matched the online fair with the convenience of personal assistance for changes of flight with ease of mind. I'm so happy since we tested positive for COVID-19 just before flight she helped us reschedule the flight at no extra cost. I would highly recommend them rather than booking online where there's no one to take care of you. Once again brava Katrina, high five to you.