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Fitness First Robina

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Fitness First Robina
Address: Bermuda Street, Varsity Lakes Shopping Centre, Robina QLD 4230, Australia
Phone: 1300 557 799
State: Queensland
Zip Code: 4230


Opening Hours

Monday: 5:00 AM – 9:00 PM
Tuesday: 5:00 AM – 9:00 PM
Wednesday: 5:00 AM – 9:00 PM
Thursday: 5:00 AM – 9:00 PM
Friday: 5:00 AM – 8:00 PM
Saturday: 6:00 AM – 6:00 PM
Sunday: 8:00 AM – 5:00 PM

Update Info

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Reviews
I had an incredibly frustrating experience with Goodlife Burleigh that I feel compelled to share. Recently, I was wrongly accused of tailgating, and the way the situation was handled has left me very dissatisfied.nnWhen I first contacted the gym to address the issue, I was told to send an email. I did so promptly, only to receive a response directing me to reply to the initial email—which turned out to be a no-reply address! This lack of communication is unacceptable and incredibly frustrating.nnTo make matters worse, I was charged without being asked for consent regarding the alleged incident. When I attempted to dispute the charge, I was met with dismissive responses and told that I did, in fact, tailgate, despite my vehement denial of the accusation. To top it off, they refuse to show me any footage that could clarify the situation.nnThe service I received throughout this process has been abysmal, and the way I have been treated is appalling. I expected better from a reputable gym. I strongly urge others to consider their options before joining Goodlife Burleigh. This experience has been very disappointing, and I feel completely unheard and unjustly treated.
DO NOT COME HERE!! The service at this gym is atrocious. The guy and girl at the counter had no interest in serving members. I was never greeted when I walked in, this guy didn’t even acknowledge me when I went to buy some meals. He just continued to talk to his friends. When I walked out I ever turned my head and said bye but never got a response. Honestly don’t feel wanted at this gym.nnTo the management of this gym, search the cameras at 7PM. You can see clearly see the terrible service I received. I left World Gym because of the customer service and thought Goodlife would be better. I’ll be signing back up with World Gym, at least they have better equipment and facilities.
Avoid at all costs!!!nnI joined this gym at a reduced rate, and my partner also joined a few days later, however they refused to honour the reduced rate for him as the promotion no longer applied there was absolutely no mention of the end date of the promotion. This should have been our first sign to run.nOnce I finally ended my contract there is a 30 day period you must keep paying the fees for, so your contract is actually a month longer than you sign up for.nnMy partners’ contract is a longer one and has just ended three months ago, however there has been no response to his multiple emails through the sites contact form when we called the location the girl told us that sometimes the form just “doesn’t send anything”. He called and was told it would be cancelled, however three months on we are STILL being charged.nWe have had the contract cancelled today, however despite the fact we have tried for three months to cancel, there is “nothing they can do” about the month of extra fees.nnWe are appalled with this and the fact that they do not have a contact email. When we asked how to get a refund for the three months we were told we had been cancelled for, the girl said to contact their debt collectors???nnTLDR, do NOT get into a contract here.
Goodlife Burleigh Waters is the best gym of Gold Coast region, spaces, huge work out area, a lot of group training plus reform pilate classes and other facilities.Good management team and very friendly staffs, Highly recommend!
Today I got a call from the gym manager asking me to take down a recent negative review.nIf you are reading this, please take my warning to not come here. The staff don’t care about their members. The gym is old and not up to date like other Goodlife Gyms. Discussed an incident with the Gym manager about a staff member and he denied any wrongdoing on their behalf and then proceeded to ask that I take down my negative reviews, stating, “It was unnecessary and unreasonable.”nnFor too long service industries have not been held accountable for their staff or lack of qualify service. Customer service is almost a foreign concept in Australia. I will not take down my review and for even suggesting that I do without resolution is the reason for this review.nnIn all my life, I have never experienced such terrible customer service and even worse feedback from a business manager.nAll other negative comments support this view.nnI will never come back to this gym.
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