Fernwood Women's Gym Ferntree Gully

Reviews, get directions and contact details for Fernwood Women's Gym Ferntree Gully

Address: 1849 Ferntree Gully Rd, Ferntree Gully VIC 3156, Australia

Phone: (03) 9758 7840

Website

State: Victoria

Zip Code: 3156

Opening Hours

Monday: 6:00 AM – 8:00 PM
Tuesday: 6:00 AM – 8:00 PM
Wednesday: 6:00 AM – 8:00 PM
Thursday: 6:00 AM – 8:00 PM
Friday: 6:00 AM – 7:00 PM
Saturday: 8:00 AM – 1:00 PM
Sunday: 8:00 AM – 12:00 PM

Update Info

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Reviews

I am so angry and upset with how insensitive the management is here. I can’t afford to continue my membership and so I deferred it until I could decide a course of action- weeks later I find my contract and discover that it also extends my membership. I am furious that they don’t mention this anywhere after joining and when I called to speak about this they absolutely did not care. Not to mention that with a cancellation fee they want me to pay an extra month, meaning 280$. What a joke. I will never join a Fernwood club again!!

 7 years ago (02-02-2018)

All staff are helpful, respectful and cool to talk to. Highly recommend this gym for all women.

 7 years ago (31-01-2018)

The staff here go above and beyond the call of duty, Joy (the manager) is an absolute delight and makes me feel like family and every time I walk in the doors I feel at home. The trainers are experts and are caring and knowledgeable in what they do, I especially love Jodie. There are plenty of groups and equipments for all levels of fitness and I strongly recommend any woman to go to this gym.

 8 years ago (28-08-2017)

Worst experience. Had one of the trainers call me fat during my consultation for a fitness program. Do not support this franchise where their employees body shame women.

 8 years ago (09-01-2018)

No after sales support.. once you become a member, you are on your own, worst customer service ever.  I tried different classes.. some are ok but I just felt some instructor arent friendly..some treadmills has problems with the audio.  The process to cancel membership was complicated and it's not been communicated clearly, I spoke to 3 different staff within the period of 2 weeks and all did not take effort to make things smooth, in fact all tried to prolong the process and in the end my direct debit will be charged more than it should.  If the communication was clear, that will not happen.   I felt that I was pushed to sign whatever I have to sign to end the contract, stating that they will not process the cancelation of my membership unless I sign the form.  I want to stop them from keep deducting my direct debit and felt intimidated, soI sign the form. After I sign the cancelation, Joyce took it, said nothing and walk away.   I was still seated on a chair at the foyer and was totally confused and I asked, that's it?  She turned back and said yes that's it. I left the place feeling so low with the way they treated me.  Shop around peeps, I thought I was given a discount but the price I paid after discount was not so valuable at the end.  Plenty of other gyms offer cheaper and better service with better facility.

 8 years ago (06-12-2017)

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Fernwood Women's Gym Ferntree Gully

Reviews, get directions and contact details for Fernwood Women's Gym Ferntree Gully

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